PT Bellperson - westdrift Autograph Collection Manhattan Beach
About The Position
The function of a Bell Person at the hotel is to work closely with the Front Desk Staff, management and other hotel departments in providing guest assistance with luggage and miscellaneous needs. Often the first and last person a guest sees while staying at the hotel is the Bell Person. The care and attention that goes with this position is crucial to the success of the hotel as they convey critical message to the guests about the property’s commitment to service. No matter what position you are in, there are a few things that are critical to success – ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Requirements
- Proficient knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions and fully comprehend and communicate clearly all guest messages.
- Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
- Good telephone speaking and listening ability.
- Customer Service Oriented
- Flexible schedule is a must
- Team player
Nice To Haves
- High school diploma preferred.
- Prior hospitality and/or communications experience preferred.
Responsibilities
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist with guest arrivals, including opening doors and calling taxis.
- Assist guests with carrying luggage in and out of the hotel, holding pet leashes, or managing doors.
- Escort guests to their rooms, pointing out hotel attractions, turning on lights, opening drapes, inquiring about luggage placement, and explaining room features like closets and safes.
- Briefly explain how to access the Internet connection.
- Indicate the phone number at which they can be reached for further needs.
- Engage guests in conversation regarding their stay, property services, and area attractions.
- Refer guests to the concierge for restaurant reservations, tours, transportation, etc.
- Facilitate the usage of the bicycle program.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific processes to resolve issues, delight, and build trust.
- Handle baggage for tours and groups.
- Adhere to all company policies and procedures.
- Follow safety and security procedures and rules.
- Know department fire prevention and emergency procedures.
- Utilize protective equipment.
- Report unsafe conditions to supervisor/manager.
- Report accidents, injuries, near-misses, property damage or loss to supervisor/manager.
- Provide for a safe work environment by following all safety and security procedures and rules.
- Maintain a neat, clean, and well-groomed appearance.
- Perform any related duties as requested by supervisor/manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
