Part-time Bellperson

Makeready LLC•Nashville, TN

7d•Onsite

About The Position

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly. The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

Requirements

Previous bell, valet, front office, guest services, or luxury hospitality experience preferred.
Experience in a luxury, Forbes-rated, or Marriott hotel environment is a plus.
A genuine passion for hospitality and creating memorable guest experiences.
Warm, engaging, and polished communication skills.
Professional appearance and demeanor appropriate for a luxury hotel environment.
Ability to anticipate guest needs and provide personalized service without waiting to be asked.
Strong knowledge of Nashville attractions, restaurants, entertainment, and transportation options is preferred.
Ability to communicate and collaborate effectively with multiple hotel departments.
Dependable, punctual, and committed to being a supportive member of the team.
Ability to maintain discretion and confidentiality regarding guests and their personal information.
Ability to remain calm, professional, and gracious in a fast-paced environment.
Flexible availability, including weekends, holidays, mornings, evenings, and special events, based on hotel needs.
Ability to stand and walk for extended periods and regularly lift, carry, push, and transport guest luggage.

Responsibilities

Warmly welcome and greet guests upon arrival and departure with genuine hospitality.
Assist guests with luggage during arrival, departure, room changes, and throughout their stay.
Escort guests to their guestrooms while providing an engaging introduction to the hotel, its amenities, services, and features.
Provide personalized recommendations and information regarding hotel outlets, dining, spa services, local attractions, transportation, and Nashville experiences.
Anticipate guest needs and proactively offer assistance whenever possible.
Handle guest luggage and personal belongings carefully, professionally, and securely.
Properly tag, store, retrieve, and maintain accountability for luggage placed in bell storage.
Assist with transportation arrangements, including taxis, rideshare services, and other guest transportation needs.
Support VIP arrivals, group arrivals and departures, special events, and other high-volume periods.
Coordinate closely with Front Desk, Concierge, Valet, Housekeeping, and other departments to ensure seamless guest experiences.
Assist with delivering guest items, packages, amenities, and special requests as needed.
Maintain the cleanliness, organization, and professional appearance of the bell stand, lobby entrance, luggage storage areas, and guest arrival areas.
Remain knowledgeable about daily hotel activities, events, outlets, hours of operation, and local Nashville attractions.
Recognize opportunities to personalize the guest experience and create memorable moments.
Follow all hotel safety, security, guest privacy, and loss-prevention procedures.
Consistently demonstrate The Joseph’s commitment to luxury hospitality and Forbes service standards.
Perform additional duties as assigned by Front Office leadership.