Bellperson -H2B
About The Position
Omni Hilton Head Oceanfront Resort is a tropical paradise located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, offering beautiful oceanfront views. Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.
Requirements
- Must have been in the H2B program
- Excellent customer service and hospitality skills
- Strong communication, presentation, and organizational abilities
- Professional appearance, attitude, and work ethic
- Ability to work a flexible schedule including weekends and holidays
- Must be fluent in English
- Must be at least 21 years of age
- Must possess a valid driver’s license with a clean driving record
Responsibilities
- Greet and interact with guests using friendly and professional communication at all times
- Assist guests with luggage handling, storage, and delivery to and from guest rooms
- Provide information about the hotel, resort amenities, and local points of interest
- Assist guests with restaurant reservations, transportation arrangements, and airline ticket requests
- Deliver parcels, mail, and special deliveries to guest rooms, executive offices, or meeting rooms
- Maintain cleanliness and organization of public areas and the bell stand/closet
- Follow up on guest concerns or complaints to ensure issues are resolved promptly
- Coordinate special guest requests such as flowers, rental cars, luggage forwarding, sightseeing tours, and recommendations for local shopping and attractions
- Operate bell carts safely and efficiently
- Ensure continuous coverage of the bell stand and assist the Front Desk when needed
- Escort guests to the Front Desk, meeting rooms, or other areas of the resort when appropriate
- Arrange taxis or shuttle transportation for guests as needed
- Notify the Front Desk and Guest Services of VIP arrivals whenever possible
- Engage with guests to create a welcoming and memorable experience
- Attend all required staff meetings and training sessions
- Complete additional duties and tasks as assigned by management
- Assist guests in locating resort amenities and walk them to their destination when possible
- Follow all company policies and procedures while maintaining a clean uniform and professional appearance
- Protect confidential information and company assets
- Follow all safety and security procedures and report accidents, injuries, or unsafe conditions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
