Bellperson - Part Time

The Marcus Corporation • Milwaukee, WI

1d • Onsite

About The Position

The Hilton Milwaukee is seeking a Part-Time Bellperson to join their team and contribute to its iconic legacy. This role involves creating exceptional first and last impressions for guests at a premier luxury hotel. The Bellperson will welcome guests, assist with luggage and transportation needs, and ensure guests feel valued throughout their stay. The Hilton Milwaukee has recently undergone a $40 million renovation, enhancing its guest rooms, event spaces, and grand lobby. Connected to the newly expanded Baird Center, the Hilton Milwaukee is the city's largest hotel and a historic landmark built in 1927. The hotel offers 554 guest rooms and over 34,000 square feet of meeting space, known for its commitment to innovation, exceptional service, and timeless style, making it a premier meeting and convention destination.

Requirements

• Strong customer service skills with a professional, friendly demeanor.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to grasp, lift, carry, push, and pull luggage and packages up to 55 lbs. continuously throughout the shift.
• Ability to stand, walk, bend, stoop, and climb stairs for extended periods.
• Ability to read and understand luggage tags, claim checks, and related information.
• Manual dexterity and physical stamina to perform job functions safely.
• Must adhere to the Local 122 Collective Bargaining Agreement regulations, with the option to obtain union membership after 90 days of employment.

Nice To Haves

• Prior hospitality or guest service experience preferred.

Responsibilities

• Greet arriving and departing guests with warmth, courtesy, and professionalism.
• Escort guests to and from accommodations, assisting with luggage and providing an introduction to hotel features and services.
• Safely load, transport, and deliver guest luggage and packages using bell carts as needed.
• Tag, organize, and store luggage for individuals and groups, maintaining accuracy and efficiency.
• Provide valet assistance by safely parking and retrieving guest vehicles when necessary.
• Direct guest flow throughout the hotel, offering clear directions and assistance.
• Respond to guest inquiries, providing helpful and accurate information about hotel services and local attractions.
• Assist with lobby safety and flow during busy periods or emergencies, remaining calm and attentive at all times.
• Perform additional duties as assigned, which may include supporting Front Desk or Concierge operations.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed