Bellmen

Millennium Hotels and Resorts • Chicago, IL

1d • $11,525 • Onsite

About The Position

The Bellman contributes to an exceptional guest experience and a collaborative, high-performing team environment at The Knickerbocker Chicago. The role creates welcoming first impressions and supports guests throughout their stay with personalized, professional, and attentive service. Bellmen assist with arrivals, departures, luggage, guest requests, transportation, information, and coordination with hotel teams, while maintaining a clean, safe, and welcoming lobby and entrance.

Requirements

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset and attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• Ability to work well on a team.
• Professional, patient, and respectful attitude.
• Positive attitude and willingness to support the team.
• Follow safety guidelines.

Nice To Haves

• At least 1 year of cooking experience in a fast-paced restaurant.
• Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.
• Ability to remember, recite, and promote a variety of food menu items.
• Familiarity with kitchen equipment and tools.
• Valid Food Handler’s card.
• High school diploma or equivalent.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Respond promptly, courteously, and efficiently to guest requests.
• Assist guests with luggage, packages, and personal belongings.
• Escort guests to their rooms and explain hotel amenities, services, dining options, and local attractions.
• Coordinate taxis, rideshare services, and other guest transportation arrangements.
• Stay informed about hotel events, functions, and services to provide accurate information.
• Deliver guest packages, messages, amenities, and special requests in a timely manner.
• Support the Front Office team with guest inquiries, wayfinding, and operational needs during peak periods.
• Keep lobby and entrance areas clean, organized, safe, and welcoming.
• Anticipate guest needs and proactively offer assistance.
• Collaborate with hotel departments to support seamless service and guest satisfaction.
• Follow hotel policies, service standards, safety procedures, and appearance guidelines.
• Identify opportunities for innovation and continuous improvement and deliver consistent results in a fast-paced environment.
• Communicate effectively, contribute to a positive team culture, and support shared goals.
• Maintain accuracy and attention to detail in processes, reporting, and documentation.
• Support a safe, secure, and welcoming environment and promptly report concerns.
• Maintain confidentiality of guest and hotel information and represent the hotel professionally.

Benefits

• Hotel room discounts across the global portfolio.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED