Bellman

Lore Group

3d • $17 - $19 • Onsite

About The Position

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Requirements

• High school diploma or equivalent preferred.
• Previous hospitality or customer service experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to lift and carry luggage (typically up to 50–75 lbs.)
• Professional appearance and demeanor.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Knowledge of Washington, DC attractions and transportation is an advantage.

Nice To Haves

• Customer service excellence
• Communication
• Teamwork
• Attention to detail
• Problem-solving
• Time management
• Physical stamina
• Professionalism

Responsibilities

• Welcome guests upon arrival and departure with a professional, friendly attitude.
• Assist guests with loading, unloading, and transporting luggage to and from guest rooms.
• Escort guests to their rooms and explain hotel amenities, services, and room features.
• Respond promptly to guest requests, such as delivering packages, messages, or amenities.
• Coordinate with the front desk, valet, concierge, and housekeeping to ensure a seamless guest experience.
• Maintain a clean, organized, and welcoming lobby and entrance area.
• Provide directions and information about local attractions, transportation, and hotel facilities.
• Handle guest belongings with care and maintain confidentiality and security.
• Deliver outstanding customer service while anticipating guests' needs.

Benefits

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED