Part Time - Bellman - Best Western Plus Hacienda Hotel - San Diego, CA

WS Management•San Diego, CA

9d•Onsite

About The Position

As a Bellman at Best Western Plus Hacienda Hotel, you serve as one of the first and last points of contact for our guest, helping create exceptional experiences throughout their stay. This high visible role is responsible for warmly welcoming guests, assisting with luggage, providing information about the hotel and local area and ensuring public space remain clean, inviting and guest ready. Successful candidates are friendly, energetic, service orientated professionals who take pride in anticipating guest needs and delivering genuine hospitality that reflects the high standards of the Best Western Plus Hacienda Hotel.

Requirements

High school diploma or equivalent experience.
Ability to lift, carry, push, and pull luggage and equipment weighting up to 50 pounds or more on a regular basis.
Dependable, punctual and capable of working mornings, evenings, weekends and holidays as business needs require.
Must possess a positive attitude, strong work ethic and a genuine desire to exceed gust expectations.

Nice To Haves

Previous hospitality, customer service, bellman, valet, or guest service experience is preferred.
Strong commitment to providing outstanding guest service and creating memorable guest experiences.
Excellent interpersonal and communication skills.
Professional demeanor with the ability to interact courteously with guests, coworkers, and vendors.
Knowledge of the local area, attractions, restaurants, and transportation service is a plus.

Responsibilities

Greeting arriving and departing guests with a warm, professional, and welcoming attitude.
Assist guest with luggage, packages, and personal belongings during arrival, departure, and throughout their stay.
Escort guests to their rooms and provide information regarding the hotels' amenities, services, and property features, and local attractions.
Transport luggage safely and efficiently using proper handling procedures and hotel equipment.
Maintain the cleanliness, organization, and presentation of the lobby, entrance areas, guest pathways, and other public spaces.
Monitor, replenish, and maintain coffee stations, beverage station, and guest refreshment areas.
Assist guest with directions, transportation arrangements, restaurant recommendations, and general hotel inquires.
Coordinate Front Desk, Housekeeping, and Maintenance departments to fulfill guest requests and ensure seamless service.
Receive, store and retrieve guest luggage following established security and tracking procedures.
Deliver guest items, packages, amenities, and special requests promptly and professionally.
Follow Best Western Plus Hacienda Hotel safety, security, and guest service standards.
Maintain a positive and professional appearance in accordance with hotel grooming and uniform guidelines.