Weekend Bellman/Shuttle Driver

O'Reilly Hospitality Management LLC•Omaha, NE

2d•Onsite

About The Position

The Bellman/Shuttle Driver is responsible for providing excellent guest service by assisting guests with their luggage, explaining room features, providing information about hotel services and local attractions, and transporting guests using the hotel van. This role also involves maintaining the cleanliness and readiness of the courtesy van and ensuring the lobby and front port cochere are tidy. The position requires a friendly and warm demeanor, adherence to company policies, and a commitment to the company's culture of guest service, team member satisfaction, health & wellness, and safety.

Requirements

Must be able to successfully pass a pre-employment drug screening in accordance with Company policy and applicable law.
A valid driver's license is required
Minimum of a High School diploma or GED.

Nice To Haves

Strong leadership, management, organizational, and communication skills.
Ability to spot and resolve problems efficiently.
Excellent verbal and written communication skills.
Ability to deliver results.
Capacity to work well with and motivate a variety of personality types while maintaining tact and diplomacy.
Effective multitasking and prioritization skills.

Responsibilities

Escort incoming hotel guests to their rooms and assist with luggage.
Inspect guest rooms to ensure they are in order and adequately stocked with supplies.
Explain room features such as television, telephone, and in-room movie systems.
Provide information about available hotel services, facilities, points of interest, and entertainment attractions.
Page guests in the lobby, dining areas, and other parts of the property.
Deliver messages and run errands as needed.
Maintain the courtesy van, including washing, cleaning, and fueling.
Raise, lower, and ensure proper handling of American, state, and brand flags.
Keep the lobby tidy, including trash disposal, cleaning seating areas, front doors, and floors.
Maintain the front port cochere by picking up trash, cleaning oil leaks, shoveling snow, melting ice, and hosing off sidewalks.
Attend and participate in monthly front desk meetings.
Assist other departments as necessary.
Occasionally deliver room service orders and pick up articles for laundry and valet service.
Call taxis for guests and transport them around the property or local area in the hotel van.
Maintain records of service calls.
Deliver packages, suitcases, and trunks.
Report to work for scheduled shifts, on time, and in uniform according to company policy.
Comply with all company policies and procedures related to this position.
Greet guests in a friendly and warm manner.
Embrace the culture of O’Reach, Green Team, guest service, team member satisfaction, health & wellness, and safety.
Perform other duties as required or requested.