Bell/Valet Supervisor

AccorHotel • Lake Louise, AB

9d • Onsite

About The Position

As the Bell Desk & Valet Supervisor, you will lead by example in delivering warm, personalized, and anticipatory service to guests upon arrival and departure. You will oversee the day-to-day operations of the bell desk, valet, and door staff to ensure efficiency, guest satisfaction, and adherence to Fairmont's luxury service standards.

Requirements

• Previous experience in a supervisory role in a luxury hotel environment required.
• Proficiency of Microsoft Office Suite including Outlook, Word and Excel.
• Valid Class 4 drivers licence, with clear driving record required.
• Ability to drive both manual and automatic vehicles.
• Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Responsibilities

• Ensure seamless arrival and departure experiences for guests, including luggage assistance and valet parking.
• Coordinate and monitor shuttle schedules and routes to local areas.
• Handle guest concerns with empathy and prompt resolution.
• Ensure proper logging of vehicle keys and accurate valet ticketing procedures.
• Seeks feedback and recommendation on guest satisfaction and employee experience.
• Develops and oversees the implementation of all training needs of the department.
• Maintain clear and effective communication within the team and with other departments.
• Monitor team performance, manage shift coverage, and ensure staff adhere to grooming and service standards.
• Train, coach, and mentor colleagues; provide performance feedback

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed