Bell/Valet (Overnight)- Ohia Waikiki Studio Suites, Honolulu, HI

Hotel Equities•Honolulu, HI

21d•$0 - $21•Onsite

About The Position

Hotel Equities is seeking a full-time Bell/Valet Attendant (Overnight) for the Ohia Waikiki Studio Suites in Honolulu, HI. This role involves providing parking services to hotel guests, ensuring their satisfaction and comfort by promptly and courteously responding to guest requests. The attendant will park and retrieve guest vehicles safely and efficiently, maintain accurate documentation of vehicle checks and damage, and resolve guest service issues. The position requires warm, knowledgeable service and helpful guidance to reassure guests. Responsibilities include assisting guests with luggage upon arrival and departure, managing keys securely, responding to guest needs for amenities like laundry and extra linens, and promoting hotel services. The attendant will also communicate maintenance needs for hotel vehicles, obey traffic regulations, ensure passenger safety, complete transportation logs, and stay informed about local activities to assist guests. A friendly, cheerful, and courteous demeanor is essential, along with the ability to assist other employees and departments. The role requires a service-minded attitude in a physically demanding and fast-paced environment, with attention to detail for managing keys and parking layouts.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Must have vision ability see objects and people at a distance.
Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
Must be able to communicate verbally and understand and follow verbal instruction.
Must be able to use tact and understanding when dealing with a variety of customer service problems.
Able to run/keep an effective pace during shift.
Must have a valid driver's license with a clean driving record.
Ability to safely operate various types of vehicles, including manual and automatic transmissions.
Ability to work flexible hours overnight including weekends and holidays.

Nice To Haves

Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage, or using a luggage cart.
Park and retrieve customer vehicles in specified areas in a safe and efficient manner.
Manage keys securely and maintain accurate records of vehicle locations.
Assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
Responds to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person. Maintains written log recording these requests and deliveries.
Responds to inquiries and promotes the hotels services, in person and on telephone, by explaining products/services. Provides the guest with up-to-date hotel information in order to enhance customer relations.
Communicate hotel vehicle maintenance needed to engineer in a timely manner and follow up on completion.
Obey all traffic and driving regulations.
Remain on scheduled route at all times.
Ensure safety of all passengers and their belongings.
Complete transportation log.
Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
Maintains a friendly, cheerful and courteous demeanor at all times.
Performs other duties as assigned, requested or deemed necessary by management.
Cleans lobby areas and entrances and maintains them free of debris in order to present a clean and attractive facility to customers.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.