Bell Staff

LAZ Parking Texas•San Antonio, TX

13h•$8•Onsite

About The Position

The Bell Staff greets and creates a welcoming atmosphere for our customers and clients at our hotel locations. We are an employee first company who care about you and what you think!

Requirements

Compensation: $8.00/hour plus tips!
Referral Bonus: $250 bonus will be paid after 90 days. Employee must be in good standing
Pay Active – On-demand access to earned wages, get up to 50% of your earned wages immediately
Paid training: No experience? We have you covered!
Free company uniform
Valid drivers license required
High school diploma or GED required.
Strong customer service experience.
Ability to communicate professionally and effectively.
Ability to speak, read, and comprehend the English language.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek.
Excellent teambuilding and interpersonal skills.

Nice To Haves

Hotel industry experience is preferred but not required.
Parking industry experience is preferred but not required.

Responsibilities

Transport guest luggage from the point of arrival at the hotel to their assigned room.
Transport guest luggage from current room to reassigned room for room changes.
Transport guest luggage from their room to the point of departure from the hotel.
Assist in locating guest’s lost luggage or packages.
Correctly tag, store and retrieve luggage from luggage storage room.
Identify and explain hotel facilities and features of assigned room.
Identify fire exit closest to guest’s room and explain safety feature of assigned room.
Demonstrate use of room key to the guest.
Place guest luggage inside room, on luggage racks and hang any hanging items.
Maintain accurate log record of guest calls for Bell assistance.
Answer Bell stand telephone within three (3) rings using correct greeting and telephone etiquette.
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Remain in assigned postposition, maintaining correct stance.
Retrieve guest dry cleaning/laundry from their rooms and deliver to the laundry department
Ensure bell carts are always polished.
Assist concierge with directions and information questions.
Pick up Concierge phone during peak times.
Ensure Five Star/Five Diamond standards are met (where applicable).
Must work with or without supervision.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
Provide Concierge service when Concierge is unavailable or busy helping other guests.
Assist in other Front Office areas as assigned.