Bell Person
HEI Hotels & Resorts•San Diego, CA
•Onsite
About The Position
Serve guests in a hospitable, professional, and proactive manner to create a positive guest experience throughout arrival, stay, and departure. This role plays a key part in delivering exceptional first and last impressions while supporting the overall guest experience and hotel operation. At Marriott La Jolla, Bellpersons are expected to provide warm hospitality, maintain strong awareness of guest needs, and support operational flow through teamwork, communication, and responsiveness.
Requirements
- High school diploma or equivalent required.
- Ability to communicate professionally with guests, answer questions, and provide information regarding hotel services and local attractions.
- Ability to work in a fast-paced hospitality environment while maintaining professionalism and guest focus.
- Ability to drive vans, limousines, and automobiles.
- Must maintain an acceptable driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
- Ability to safely handle luggage, packages, and guest items with care and professionalism.
- Ability to maintain operational awareness and respond quickly to guest and operational needs.
- Ability to work collaboratively with Front Desk, Valet, Housekeeping, and other hotel departments.
- Ability to grasp, lift, carry, or otherwise move luggage and packages up to 75 lbs. with or without reasonable accommodation.
- Ability to stand, walk, bend, kneel, and continuously perform essential job functions with or without reasonable accommodation.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences, including guests, supervisors, coworkers, and the public.
Nice To Haves
- Prior hospitality, guest service, valet, or customer service experience preferred.
- Hotel experience preferred.
Responsibilities
- Welcome guests in a friendly, professional, and approachable manner during arrival and departure.
- Assist guests with luggage delivery, storage, retrieval, and transportation throughout their stay.
- Escort guests to guest rooms while providing information regarding hotel services, amenities, outlets, and local area recommendations.
- Maintain awareness of lobby activity and proactively engage guests needing assistance.
- Support a seamless arrival and departure experience through coordination with Front Desk, Valet, Housekeeping, and other operational departments.
- Maintain cleanliness and organization of the bell stand, baggage room, lobby areas, entrance areas, and other assigned spaces.
- Deliver guest items, messages, amenities, and other requested materials promptly and professionally.
- Maintain effective communication between shifts through proper use of logs and operational communication tools.
- Assist with posting daily events, group signage, and guest information displays as assigned.
- Support transportation operations and guest shuttle services when applicable, including vehicle inspections and safe driving practices.
- May assist with valet operations and vehicle handling as operationally required.
- Assist Front Desk and operational leadership with additional guest service and operational support tasks as needed.
- Demonstrate professionalism, urgency, and strong guest service recovery skills during high occupancy and fast-paced operational periods.
- Comply with attendance expectations and maintain schedule flexibility based on operational needs, including weekends, holidays, AM shifts, PM shifts, and varied schedules.
- Perform any other job-related duties as assigned.
Benefits
- Daily free meals in our spacious associate cafeteria
- Monthly Town Hall/luncheon with special delights from our Chef and games and prizes
- Free parking on site
- Hotel discounts with all Marriott brands worldwide
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through our 'YouDecide' and Hotel Room Discount programs
- Access to earnings when they want them through DailyPay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
