Bell Person - Live Hotel - Maryland
About The Position
The Bell Person plays a vital role in shaping the first and last impression of every guest who visits Live! Casino & Hotel. Your warm greeting, attentive service, and commitment to creating a seamless arrival and departure experience set the tone for a memorable stay. From assisting with luggage to offering guidance on hotel amenities and local attractions, you ensure guests feel welcomed, supported, and valued from the moment they step through our doors. Through professionalism, attention to detail, and genuine hospitality, you help establish the exceptional service standard that defines the Live! brand.
Requirements
- Able to read and interpret guest service materials, maps and directions
- Able to communicate with supervisors, co-workers and guests
- Flexible work schedule, hours and shifts will vary
- Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
- A high school diploma or GED equivalent is required
- Customer contact experience is required.
- Second language may be desired.
Nice To Haves
- Ability to drive vans, limousines and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.
Responsibilities
- Show guests to room assisting them with their luggage (45%)
- Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions (15%)
- Check luggage for hotel guests both for day and overnight (15%)
- Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts (5%)
- Open doors while guests are being greeted in a friendly and courteous manner (5%)
- Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests (3%)
- Post the daily events board and entertainment board in the lobby (3%)
- Maintain an open communication line through all shifts by proper use of log (2%)
- Deliver messages and valet to guest rooms (2%)
- Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles
- May perform the duties of a valet
- Assist front desk with key inventory twice weekly.
- Maintain a professional appearance and mannerism
- Other duties as assigned
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
