Bell/Luggage Attendant

HEI Hotels & Resorts•Houston, TX

11d•Onsite

About The Position

Serve guests in a hospitable manner to ensure a positive guest experience during arrival and departure. This role involves assisting guests with their luggage, explaining hotel facilities, and maintaining the cleanliness of the bell stand and lobby. The hotel is undergoing a renovation and luxury rebrand, offering a chance to be part of an exciting new chapter. The team is described as a tight-knit, family-like community that values passion, professionalism, and growth.

Requirements

High school diploma or equivalent required.
Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice To Haves

Hotel experience preferred.

Responsibilities

Show guests to room assisting with their luggage.
Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
Check luggage for hotel guests both for day and overnight.
Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
Open doors and greet guests in a friendly and courteous manner.
Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
Post the daily events board and entertainment board in the lobby.
Maintain an open communication line through all shifts by proper use of intershift log.
Deliver messages and valet to guest rooms.
Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
May perform the duties of a valet as required.
Assist front desk with key inventory twice weekly.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.