Bell/Luggage Attendant

Sonesta Hotels•Baltimore, MD

1d•Onsite

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary JOB OVERVIEW: Greet guest at hotel entrance and assist guests with front door and unloading baggage. Job Description DUTIES & RESPONSIBILITIES: Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles. Alert management of any suspicious activities or characters. Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance. Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary. Assist departing guest will all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting. Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris. Qualifications and Requirements: High School diploma or equivalent, and one year guest service or doorperson experience preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: Carrying, pushing, or lifting items weighing up to 100 pounds Handling objects such as luggage Bending, stooping, kneeling Other: Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.. May be required to work nights, weekends, and/or holidays. Work Area: Hotel Entrance, Lobby Area. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. Additional Job Information/Anticipated Pay Range N/A Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Requirements

High School diploma or equivalent, and one year guest service or doorperson experience preferred.
Must speak fluent English.
Carrying, pushing, or lifting items weighing up to 100 pounds
Handling objects such as luggage
Bending, stooping, kneeling
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Other languages preferred.

Responsibilities

Welcome all arriving guests; assist guests with front door and unloading luggage from vehicles.
Alert management of any suspicious activities or characters.
Summon taxis, shuttle drivers, or valet parking attendants upon guest request; control traffic flow at hotel entrance.
Coordinate baggage handling with bell-persons and/or luggage attendants; may assist with luggage handling as necessary.
Assist departing guest will all luggage and transportation needs; invite departing guests back to the hotel and thank them for visiting.
Perform other duties as assigned such as ensuring the hotel entrance is free of litter and debris.