Bell Captain

Auberge Collection • Napa, CA

14h • $21

About The Position

Take charge of hospitality as a Bell Captain, where your leadership will set the tone for exceptional guest service. Leading a team of bellmen, you'll orchestrate seamless arrivals and departures, ensuring each guest's journey begins and ends with a touch of warmth and efficiency.

Requirements

• A minimum of one-year experience as a Bellperson, preferably in a luxury environment
• Ability to work a flexible schedule, including weekends and holidays, according to department needs
• Valid CA Drivers License to operate a motor vehicle with proof of a clean DMV record.

Responsibilities

• Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
• Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
• Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
• Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
• Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed