Bell Attendant – Marriott Grand Chateau $12 - $13/HR + Tips

Towne Park•Las Vegas, NV

1d•Onsite

About The Position

The Bell Captain orchestrates the service experience for hotel guests while working alongside the bell staff to ensure that the site’s service standards are met or exceeded. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure. Under the direction of the Account Manager, the Bell Captain has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Bell Captain is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the manager, provide the facts of the matter and seek instruction for how to proceed.

Requirements

High school diploma or general education degree (GED)
One to three months related experience and/or training OR equivalent combination of education and experience
Customer service experience preferred
Knowledge of bell attendant responsibilities
Knowledge of principles and processes for providing customer and personal services.
Must be able to understand 24 hour and military time systems.
Must be able to clearly understand rates applicable to time passed.

Responsibilities

Maintains a pleasant, friendly and professional demeanor with all guests, client staff members and coworkers.
Acknowledges and greets guests within 5 feet while maintaining a professional and friendly demeanor.
Effectively participates in “The Show Behind the Show” and delivers “Aggressive Hospitality” to guests.
Addresses guests using the appropriate greeting for the site.
Maintains accuracy and composure while under pressure to effectively handle guest complaints and difficult situations.
Uses proper phone etiquette.
Posts up in appropriate areas when not assisting guests or completing other tasks.
Conducts an effective and efficient room presentation.
Assist guests with room changes.
Knowledge of each room type.
Assists with the delivery and pick up of items to guest rooms.
Maintains a detailed knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
Use only approved taxi cab service when calling cabs for guests, or otherwise assisting guest with transportation to offsite locations.
Correctly tag individual bags to be stored in the guest services closet.
Assure all guests and luggage are safely transported to/from assigned destinations.
Continually monitor and maintain cleanliness and order of guest service area.
Deliver messages, items and/or guest amenities as requested.
Protect guest confidentiality in accordance with HIPPA requirements.
Promotes a teamwork philosophy through leading by example and effective communication skills.
Leads the work group in delivering high levels of guest service.
Appoints bellman to certain routine roles; Assigns bellman to non-ordinary roles at the direction of the Account Manager.
At the direction of the Account Manager, reduces staff during the work shift if business conditions dictate, using an approved method.
Completes all tasks in a timely manner as instructed by the Account Manager.
Adheres to the work schedule in completing and performing assigned tasks.
Cooperates with management and coworkers to ensure that services can be maintained to meet the needs of the customer.
Assists the Account Manager as needed to build work schedules and makes calls on behalf of the manager to notify fellow associates of schedule changes or openings.
Completes the shift report and other shift paperwork with detail and accuracy.
Reports to the Account Manager methods for improving operating procedures and overall efficiency.
Effectively communicates information to the work group.
Attends Client Meetings as designated by Account Manager.