Bell Captain

Hilton Grand Vacations•Virginia Beach, VA

13h•Onsite

About The Position

Hilton Grand Vacations is in search of Bell Captain, an individual with a friendly personality, enjoys being outdoors; has a sincere smile; does the idea of helping guests with their luggage while sharing with them all the fun amenities to enjoy at our resort... join our team and WOW each guest. What will I be doing? Responsible for the daily Bell operations to ensure guest satisfaction; supervise all bell desk staff, activities; keeping up with the desk area! Ensure all luggage, letter, courier and message movements are tracked and accounted. Monitors property in front entrance and guest arrivals. Greet and assist every guest with a since welcome creating an unusually memorable arrival and departure experience. Know and use members names, preferences, and routines. Develop a personal connection with each member. Provides instructions regarding the amenities of the room and property services and activities provided for guests' use. Delivers messages, express check-out folios, newspapers and other requested items. Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services. Responds promptly and accurately to general inquiries regarding hotel services and attractions. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. Ensuring that sufficient staffing is present to meet the daily business demands. Reports any problems or unusual activities to management, being a Safety & Security advocate. Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage. Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket. Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports. Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed. Maintains cleanliness of each guest vehicle by ensuring the vehicle is returned the way it was left. Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations. Maintain a high level of professional appearance, attitude and ethics in dealing both with guests, co-workers and subordinates. Ability to establish and maintain effective working relationships with associates, customers and patrons. Motivate staff and maintain a cohesive team. Self-starting personality with an even disposition.

Requirements

6 months of Face-to-Face customer service experience
Valid Driver's license
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Stand, sit, or walk for an extended period of time or for an entire work shift
Move at a speed that is required to respond to work situations (e. g., run, walk, jog)

Nice To Haves

Supervisory
Hospitality Driver/Bell person experience

Responsibilities

Responsible for the daily Bell operations to ensure guest satisfaction
Supervise all bell desk staff, activities
Ensure all luggage, letter, courier and message movements are tracked and accounted
Monitors property in front entrance and guest arrivals
Greet and assist every guest with a since welcome creating an unusually memorable arrival and departure experience
Know and use members names, preferences, and routines
Develop a personal connection with each member
Provides instructions regarding the amenities of the room and property services and activities provided for guests' use
Delivers messages, express check-out folios, newspapers and other requested items
Quickly answers Valet phone to arrange and confirm parking valet requests from guests and makes appropriate arrangements for bell desk services
Responds promptly and accurately to general inquiries regarding hotel services and attractions
Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals
Ensuring that sufficient staffing is present to meet the daily business demands
Reports any problems or unusual activities to management, being a Safety & Security advocate
Operates vehicle using safe driving practices to ensure safe delivery of vehicles to and from the parking garage
Tickets vehicle, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket
Follows established procedures for car control, including but not limited to maintaining neat, accurate logs of keys and completing required valet parking log sheets and reports
Retrieves information on guest vehicles and claim checks using Valet desk computer system as needed
Maintains cleanliness of each guest vehicle by ensuring the vehicle is returned the way it was left
Lead others in the department by mentoring, providing training that results in staff that meets/exceeds guest expectations
Maintain a high level of professional appearance, attitude and ethics in dealing both with guests, co-workers and subordinates
Ability to establish and maintain effective working relationships with associates, customers and patrons
Motivate staff and maintain a cohesive team
Self-starting personality with an even disposition