Bell Captain

HOTEL DROVER•Fort Worth, TX

6d•Onsite

About The Position

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards. Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality. So, dust off your boots, grab your hat and join us at Hotel Drover. WHO WE’RE SEEKING: The Bell Captain plays a key role in shaping a Legendary Guest Experience from the moment guests arrive. This position oversees the arrival and departure of all visitors and guests, ensuring everyone is greeted with warmth, professionalism, and efficiency. The Bell Captain is responsible for seamless luggage assistance, transportation coordination, and guest interactions aligned with Hotel Drover's standard of rustic-luxe hospitality. We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who can bring the vision of Hotel Drover and the Fort Worth Heritage Development to life. We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Bell Captain for Hotel Drover will be as inspired and passionate about this dynamic vision as we are. Care for people, a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

Requirements

Minimum 1-2 years in bell/door/valet roles with leadership experience preferred.
Strong communication skills and a passion for service.
Ability to lift heavy luggage and stand for extended periods.
Professional appearance and familiarity with Hotel Drover's values and standards.
Flexibility to work varied shifts including weekends and holidays.

Responsibilities

Embody the shared values of Hotel Drover.
Serve as the first point of contact for visitors and guest, providing a warm welcome and directing people to their desired location.
Assist the bell and valet team to deliver prompt and attentive service.
Coordinate group arrivals and departures, ensuring all luggage, room drops and transport logistics are executed flawlessly.
Train, schedule, and inspect team members for appearance, courtesy, and performance.
Oversee luggage assistance, coordinate room escorts, and storage with discretion and care.
Maintain an elevated lobby presence, engaging guests proactively and offering personalized assistance.
Work closely with Front Office, Housekeeping, Valet, and Concierge to ensure a seamless and memorable stay.
Monitor guest feedback and step in to resolve any service issues promptly and graciously.
Uphold safety and cleanliness standards in all bell service operations.
Maintain and monitor bell desk equipment including carts and communication devices.
Bell Captain may also be responsible for accepting deliveries, providing information about the property outlets and surrounding areas, and maintaining a daily activity log.
All other duties as assigned.