Bell Captain

Shopping Center Management d b a Turnberry Associates•Nashville, TN

About The Position

The Bell Captain is responsible for enhancing the guest’s arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest’s needs and requests.

Requirements

Ability to speak, read, write and understand English
Professional demeanor appropriate for a luxury environment
Minimum of three (3) years hospitality experience in Bellman or Guest Services required
Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
Ability to work morning and evening shifts, weekends, overnights & holidays

Responsibilities

Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
Open doors and assist guests/ visitors entering and leaving property
Recognize all returning and VIP guests, and welcome them back
Be aware of daily hotel activities, group and VIP arrivals
Assist guests with their luggage and acknowledge them by name
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty
Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times
Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
Perform additional duties and projects as assigned