Captain Bell & Valet

Hilton Grand Vacations • Virginia Beach, VA

1d • Onsite

About The Position

Hilton Grand Vacations is in search of a Bell Captain, an individual with a friendly personality who enjoys being outdoors and has a sincere smile. The role involves helping guests with their luggage and sharing information about the resort's amenities. This position is at the Ocean Beach Club Resort and Oceanaire in Virginia Beach, a 536-room, Caribbean-inspired resort located near the Virginia Beach Boardwalk and the ocean. The resort features spacious studios and one- and two-bedroom suites with fully equipped kitchens, and four oceanfront pools with a cascading waterfall, offering guests many ways to create vacation memories.

Requirements

• 6 months of Face-to-Face customer service experience
• Valid Driver's license
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move at a speed that is required to respond to work situations (e.g., run, walk, jog).

Nice To Haves

• Supervisory experience
• Hospitality Driver/Bell person experience

Responsibilities

• Responsible for the daily Bell operations to ensure guest satisfaction.
• Supervise all bell desk staff and activities, maintaining the desk area.
• Ensure all luggage, letter, courier, and message movements are tracked and accounted for.
• Monitor the property's front entrance and guest arrivals.
• Greet and assist every guest with a sincere welcome, creating a memorable arrival and departure experience.
• Use members' names, preferences, and routines, developing a personal connection.
• Provide instructions regarding room amenities, property services, and guest activities.
• Deliver messages, express check-out folios, newspapers, and other requested items.
• Quickly answer the Valet phone to arrange and confirm parking valet requests and make arrangements for bell desk services.
• Respond promptly and accurately to general inquiries regarding hotel services and attractions.
• Evaluate staffing requirements and prepare work schedules weekly, adhering to budget goals.
• Ensure sufficient staffing to meet daily business demands.
• Report any problems or unusual activities to management, acting as a Safety & Security advocate.
• Operate vehicles using safe driving practices for safe delivery to and from the parking garage.
• Ticket vehicles, recording guest name, room number, car license, make/model, charge amount, and length of stay.
• Follow established procedures for car control, maintaining accurate logs of keys and completing required valet parking log sheets and reports.
• Retrieve information on guest vehicles and claim checks using the Valet desk computer system.
• Maintain cleanliness of each guest vehicle, ensuring it is returned as it was left.
• Lead others in the department by mentoring and providing training.
• Maintain a high level of professional appearance, attitude, and ethics.
• Establish and maintain effective working relationships with associates, customers, and patrons.
• Motivate staff and maintain a cohesive team.
• Demonstrate a self-starting personality with an even disposition.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed