Bell Captain (FT) Closes 7/11/26

Win River Resort and Casino•Redding, CA

6d•$16 - $23•Onsite

About The Position

This team member assists with the loading and unloading of luggage, provides information about the Resort & Casino and surrounding areas, and coordinates transportation for guests as needed. This team member also provides valet services for guests as needed.

Requirements

Must be 18 years of age or older
A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
The ability to effectively communicate with guests and team members in a positive manner is required
A valid California Driver’s License and have current insurance is required
An excellent driving record is required
Experience and demonstrated ability in operating a variety of motor vehicles, including both automatic and manual transmissions is required
Basic knowledge of how different vehicles operate is required
The ability to drive and park vehicles in all weather conditions year around is required
Food Handler card is required

Nice To Haves

A High School diploma, or the equivalent thereof, is preferred
Working knowledge of Microsoft Office applications and online point of sales systems is preferred
A minimum of one (1) year of related experience and/or training is preferred

Responsibilities

Greets and assists guests, directs guests to appropriate areas of the Resort & Casino
Provides luggage service to guests during check-in and check-out
Checks and records the storage of guest luggage in the baggage storeroom on a daily basis within established guidelines
Provides guests with information about the amenities of the Resort & Casino
Assists guests by calling for cabs or other transportation services
Furnishes information, makes reservations, and obtains tickets for guests to social and recreational events or for travel as needed
Maintains information regarding places of interests in the local region for tourism and advocates the amenities of the Resort & Casino
Reports suspicious behavior of guests to Security Department team members
Takes room service orders and delivers the orders to guests
Assists with keeping Hotel common areas clean
Helps to arrange mail service and other duties requested by guests
Ensures the proper distribution of daily newspapers as required
Ensures messages are passed on to guests accurately
Guides guests into valet parking by greeting them at the entry point for valet parking
Serves as a representative of the Resort & Casino by being the first point of guest contact
Opens doors of arriving guests and greets them by welcoming them to the Resort & Casino, and assists guests with directions as they depart if needed
Coordinates valet services with Transportation Department team members
Ensures that all driveways are kept clear, that vehicles are not parked or left standing in illegal spaces
Parks or retrieves guests’ vehicles in a timely manner ensuring the utmost in vehicle safety as needed
Maintains complete knowledge of and complies with all departmental policies, procedures, and standards
Performs general maintenance to valet receiving and parking areas as needed
Writes a legible claim check for the guest, notes any prior damage to the vehicle on the ticket as needed
Ensures the security of vehicle and its keys as needed
Documents location of vehicles parked in parking facility as needed
Identifies and reports any irregular, unsafe, or hazardous conditions
Maintains accurate vehicle logs as needed
Drives other Resort & Casino vehicles as needed and licensed
Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino
Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino’s guest services program
Other duties as assigned by the Hotel Manager