Bell Attendant -Full-Time Seasonal
About The Position
The Lakefront, Anchorage hotel (formerly the Millennium Hotel) is seeking a full-time seasonal Bell Attendant to join their team. The hotel aims to deliver a memorable experience for guests and is situated on the shores of scenic Lake Spenard, one mile from Anchorage International Airport and four miles from downtown Anchorage. It features 248 rooms and three food and beverage outlets. The Bell Attendant's primary role is to provide exceptional customer service by driving the van, assisting with luggage, greeting guests with a friendly and sincere welcome, and remaining calm and attentive, especially during busy periods and emergencies.
Requirements
- Have patience, tact and diplomacy.
- Work as a productive team member by contributing positive energy.
- Perform the duties of the position in a safe manner.
- Be professional in all interactions with guests and associates and treat all individuals with respect.
- Must be reliable, adaptable and dependable.
- Maintains regular attendance.
- Effective interpersonal communication skills.
- High School Diploma required.
Nice To Haves
- Previous guest service experience is preferred.
Responsibilities
- Reports suspicious behavior or hotel patrons to hotel security personnel.
- Retrieves guest’s items from cars, busses, vans and carts.
- Grasp, lift, carry and/or load luggage and packages 75 lbs. onto a bell cart to transport items throughout hotel to designated room.
- Navigate bell cart through public areas, guest room corridors and to elevators.
- Ensures proper handling of guest luggage such as proper storage and tagging.
- Read and match luggage tags, write claim tickets and detach portion to give to guest.
- Organize and store luggage as necessary in a designated area.
- Listen and respond to guest inquiries using a positive, clear speaking voice.
- Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, and hotel shuttle service availability, etc.
- Reviews daily event sheets and notes group and VIP arrivals, meeting schedules and locations.
- Familiarizes self with functions daily at the beginning of each shift.
- Clean and polish carts and other equipment used in the department.
- Take and pick up guests from various locations in Anchorage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
