Bell Attendant

Onni Group of Companies • Chicago, IL

2d • $17

About The Position

The Bell Attendant is responsible for directing traffic at property entrance, parking and retrieving guest vehicles, assisting guests with luggage, escorting guests to rooms and giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property, providing directions and maintaining property entrance and lobby. The Bell Attendant works closely with the Front Desk staff to coordinate assistance to guests.

Requirements

• Ability to comply with physical demands as outlined below.
• Must have a valid driver’s license.
• Technologically sound with Microsoft Office applications.
• Prioritize and organize work assignments, have timely follow up and execution.
• Have superb time management skills.

Nice To Haves

• Manual transmission experience preferred.

Responsibilities

• Ensure smooth traffic flow at the property entrance.
• Ensure property entrance, lobby, and bell closet areas remain clean and orderly.
• Open vehicle doors and assist guests entering and exiting vehicles.
• Efficiently and safely park and retrieve all vehicles in designated areas.
• Ensure vehicles are locked and keys are secured.
• Ensure claim tickets are matched and returned vehicles are delivered to correct guests.
• Proactively offer guests assistance with baggage in any area of the property.
• Transfer luggage and other items to and from vehicles, as requested or needed.
• Assess and document any vehicle damage prior to taking possession of any vehicles.
• Utilize bell carts effectively and with caution.
• Ensure carts remain clean and in good condition.
• Request taxis and shuttles for guests, as needed.
• Orient guests to the property when escorting to guest rooms.
• Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.
• Store and retrieve luggage for guests.
• Assist individuals and groups with check-in, checkout, and room changes.
• Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.
• Upon departure, thank guests and invite them back to the hotel.
• Provide directions to guests, as needed.
• Maintain an alert position at post at all times.
• Work closely with the front desk staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.
• Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Participate in daily pre-shift meetings.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Review and develop guest history records to enhance personalized service for repeat guests.
• Maintain confidentiality of guests, employee, and company information.

Benefits

• Competitive pay and a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed