Bell Attendant (Full Time)

Civana Wellness Resort & Spa•Carefree, AZ

11h•Onsite

About The Position

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail. Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff, as well as, providing lobby doors coverage. Greeting arriving guests and retrieving their luggage and assisting with parking and retrieving guest cars. Delivering rooms drops, amenities and any other guest or group requests.

Requirements

2+ years of Bellman and/or Valet experience (or comparable role)
Customer Service experience
Basic proficiency in working with computers
Must have reliable transportation
Available to work a flexible schedule, including weekends and holidays
Strong verbal and written communication skills
True desire to satisfy the needs of others in a fast-paced environment
Ability to interact with all guests, internal and external, effectively with tact and diplomacy
Strong follow through skills
Ability to handle multiple tasks at once
Clean driver's license with at least two years driving experience on a full license
Ability to lift heavy luggage and stand/walk for an extended period of time
High school degree or GED equivalent

Nice To Haves

Luxury Experience preferred

Responsibilities

Assisting guests with luggage
Meeting and greeting guests upon arrival and departure
Provide assistance to front desk staff
Providing lobby doors coverage
Greeting arriving guests and retrieving their luggage
Assisting with parking and retrieving guest cars
Delivering rooms drops, amenities and any other guest or group requests
Greet guests in a friendly manner and offer assistance with luggage
Operate courtesy shuttle
Provide Lobby door coverage
Park and retrieve guest cars in a safe and courteous manner
Baggage handling, delivery, pick up and storage
Offer room escorts and resort tours to arriving guests
Communicate with other departments in a friendly and professional manner
Be aware of local attractions and restaurants and make recommendations to guests
Accurately communicate with other shifts regarding issues arising from day-to-day operations
Deliver room drops, Amenities, Ice and any other guest requests or group items
Signing in and out of complimentary guest bikes and basic maintenance on bikes
Keeping front drive, bell area, bell carts and lobby entrance clean and presentable
Maintain a positive attitude and take initiative
Assist with the training and coaching of new hires
Assist to maintain lobby and patio furniture, cushions, pillows, and décor
Attend and embrace CIVANA training and development courses
Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture
Monitor and refresh lobby water station as needed
Other duties as required