Chasseur/Portier (Temps plein) / Bell attendant (Full time)

Four Seasons Hotels and Resorts • Montreal, QC

7d • Onsite

About The Position

The Bell attendant creates a welcoming atmosphere for guests of the hotel, restaurant and banquets. In charge of helping with the transportation of guest luggages, packages and parcels from the room to the method of transportation. Ensures the guest’s departure is flawless.

Requirements

• Available to work at any shift including, morning, afternoon, evening and overnight
• Ability to communicate in French; a beginner level of English is sufficient to answer simple requests and ensure that they are addressed correctly
• Basic knowledge of Downtown Montréal as well as its main cultural and culinary points of interest
• Have a good resistance to stress and manage it positively and effectively
• Be comfortable in a fast-paced environment
• Demonstrate a very good team spirit
• Interest and ability to provide outstanding service to our internal, external customers and our suppliers
• Be organized, meticulous and resourceful

Nice To Haves

• 1-2 years’ experience in a similar position
• Post-secondary degree in hotel management, administration or related field

Responsibilities

• Welcome guests arriving at the hotel, if possible by using their name
• Manage guest luggage from time of arrival till time of departure. Direct guests to the front desk
• Ensure proper flow of traffic within the area around the hotel and direct cars and taxis accordingly
• Help guests with itineraries, recommendations and information about the city and its activities. Call taxis when requested to. Transport guest luggage
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events
• Greet all persons who pass by the hotel’s entrance and offer them assistance
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Manual
• Works harmoniously and professionally with co-workers and supervisors
• Provides a high level of cleanliness in the lobby and luggage storage room
• Assists guests at the Concierge Desk if need be
• Accomplish all other associated tasks

Benefits

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.)
• Discounts at MARCUS Restaurant and the Guerlain Spa
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.)
• Complimentary meals per shift at Café 1440
• Employer-contributed retirement plan
• Paid vacation plus two additional floating holidays per year
• Strong training and development programs
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree