Bell and Valet Attendant

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

8d•Onsite

About The Position

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.

Requirements

Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times
Ability to communicate in English with vendors, guests and staff, to their understanding.
Basic computer knowledge
Strong customer service skills
Must have good communication skills in order to handle special requests
Must have good knowledge of proper telephone manners and etiquette.
Ability to work without direct supervision

Nice To Haves

Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays
Luxury Hospitality experience
Previous experience in other hotel positions

Responsibilities

Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service
Communicate with other departments as needed to enhance the guest check-in process and arrival experience
Maintain high level of guest recognition
Check logbook, emails and other message center several times daily
Keep on-going log of requests and deliveries within the resort
Follow Phone etiquette and provide proper greeting
Follow Radio etiquette with ear piece
Attend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort events
Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations
Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly
Maintain check-in and delivery logbook daily
Oversee complimentary bicycle use – maintain bikes clean and ready to use
Attend to bell carts – Cleanliness and charging daily
Assists guests with the resort car program
Keep Water and Ice available at all times
Keep Bell Desk, front circle and all areas cleaned at all times with no litter
Attendant to light fireplace at dusk in courtyard
Check croquet lawn for equipment (mallet, balls, bocce balls)
Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request
Run errands for guests when needed
Drop and retrieve mail daily from the P.O Box
Participate in all meetings as requested
To report any problems to the manager on duty in a timely manner
Always set up workstation with necessary supplies and maintain cleanliness throughout shift
Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
Participate in and support hotel efforts towards community service, sustainability and environmental initiatives
Perform other duties as directed, developed or assigned