Behavioral Technician

Oakland Community Health Network•Pontiac, MI

15h•Onsite

About The Position

Under the direct supervision of the Unit Charge Nurse, the Behavioral Technician helps maintain a safe, supportive, and therapeutic environment for individuals in mental health crisis. This role requires emotional sensitivity, adaptability, and proactive behavioral observation. Working closely with a multidisciplinary team, the technician monitors individuals, assists with daily activities, and responds compassionately to behavioral changes. The ideal candidate is empathetic, person-centered, and thrives in dynamic settings. This is a full-time position consisting of three (3) 12-hour shifts per week. Available schedules include Day Shift (7:00 AM - 7:30 PM) and Night Shift (7:00 PM - 7:30 AM). This position requires working every other weekend. Compensation is based on experience. As a 24/7 facility, we offer opportunities across both day and night shifts to support continuous patient care.

Requirements

High school diploma or GED
Valid driver’s license required
BLS
Recipient Right’s
WELLE
Completion of agency-specific onboarding and crisis intervention training
Ongoing professional development in trauma-informed care and recovery coaching
Minimum of 1 year of experience working with a crisis, hospital or school environment.
Interpersonal Skills
Strong Organizational Skills
De-escalation and conflict resolution
Clinical knowledge of mental health and suicide prevention
Strong time management
Ability to remain calm and supportive in high-stress situations
Flexibility to adapt to evolving needs and schedules
High emotional intelligence and empathy
Strong critical thinking and decision-making abilities
HIPPA
Microsoft 365
Recipient Right’s
Mental Health Code
Medicaid Manual
Regulatory compliance

Nice To Haves

Associate degree or higher preferred
Experience in working with Electronic Health Record systems
Experience in customer service
Experience in crisis de-escalation
Experience working with adults with severe mental illness, substance use disorder or intellectual/developmental disabilities
Experience working with children with serious emotional disturbance
Background in recovery-oriented or trauma-informed care environments

Responsibilities

Assist Nursing staff with duties as directed, for example: patient supervision, vitals, room searches, patient searches, etc.
Recognizes, responds to, and assists in crisis situations and provides interventions as necessary.
Delivers indirect and selected direct patient care as directed by facility leadership.
Conducts intake processes, searches of belongings and patients and completes BAC’s and drug screen observations as directed by facility leadership.
Monitors patient activity and documents any significant patient issues.
Records rounds and ensures patient safety as specified in EHR.
Conducts regular facility and grounds checks, advising facility leadership of any irregularities or safety concerns.
Notifies and reports any health and safety issues, significant patient concerns and any out of ordinary occurrences to facility leadership immediately.
Completes all documentation requirements prior to the end of the shift.
Performs basic housekeeping duties.
Facilitates and leads daily groups as directed by facility leadership if applicable.
Attends all staff meetings and in-service trainings.
Completes all online training, policy verification, and ensures that their employee HR file is kept up to date.