Behavioral Resource Tech- Baystate Wing Hospital

Baystate Health • Palmer, MA

12d • Onsite

About The Position

Baystate Health is seeking a Behavioral Resource Technician (BRT) to join Baystate Wing Hospital in Palmer, Massachusetts. Our Behavioral Resource Technicians provide safety and support, working closely with patients, family, and staff to deliver exceptional patient care. The Behavioral Resource Technician (BRT) role offers the opportunity to promote career growth and build direct care experience while supporting patients and collaborating with a diverse team.

Requirements

• 1 year of relevant patient care experience. This experience could include but is not limited to working with behavioral health patients, direct patient care, patients in a group home setting, experience as a paraprofessional, or has successfully worked in a BRT Apprentice Role for 1 year.
• GED or HiSET (Required)
• Approved Workplace Safety and De-escalation Training - Baystate Health
• Basic Life Support - American Heart Association

Nice To Haves

• 2 years of experience working with behavioral health patients.

Responsibilities

• Provides safety observation of the patient/s intervening as necessary.
• Documents patient status every 15 minutes.
• Independently communicates patient information and observations promptly to the RN.
• Actively listens to the patient and acts in a caring professional manner.
• Provides care for the patient; bathing, feeding, toileting, ambulating, turning and repositioning.
• Demonstrates knowledge and skill in assisting patients with activities of daily living.
• Follows directions from the RN regarding limitations and privileges the patient has at all times.
• Possesses the ability to redirect the patient to a different activity.
• Possesses the ability to de-escalate a patient and maintain a therapeutic environment.
• Observes and report any significant occurrences in the patient’s condition and behavior to the RN.
• Remains with the patient at all times if assigned to one-to-one observation unless relieved by a member of the staff.
• Must remain awake and alert and have the ability to provide safety observation as defined in the Care of the Suicidal Patient policy, even when the patient is sleeping.
• Demonstrates knowledge and skill in maintaining a safe environment and can identify ligature and safety risks in any environment of care.
• Accompanies the patient off the unit as directed by the nurse and remains with the patient at all times in these areas.
• Transports patients in wheelchairs and on stretchers to procedures.
• Reports any safety hazards to the RN.
• Introduces self by name to the patient, PCT, and RN, 100% of the time.
• Consistently displays a respectful, empathetic, and caring attitude toward patients and families 100% of the time.
• Interacts with other members of the health care team RN, PCT, MD, etc. professionally.
• Accepts changes in assignments to accommodate the patient’s needs.
• Accepts constructive criticism as demonstrated by positive behavioral changes, if indicated.
• Communicates to patients that they are a high priority even during busy times.
• Treats patient information as confidential.
• Displays sensitivity to patients through non-verbal communication.
• Utilizes body language such as eye contact, smiling, etc., to demonstrate an interest in the patient.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous PTO for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED