Behavioral Health Urgent Care Supervisor

Merakey • Philadelphia, PA

1d • $65,000 - $70,000 • Onsite

About The Position

Merakey is seeking a Supervisor to join our Behavioral Health Urgent Care (BHUCC) team in Philadelphia, Pa. This is a Full-Time, First Shift (Monday - Friday 10:30am - 7:00pm EST) position. The BHUCC is a mental health urgent care/walk-in center for adults in need of same-day care that is not an emergency. We serve individuals experiencing emotional distress, mental health concerns, and/or substance use concerns. Individuals will participate in triage, resolution-focused services, and aftercare planning to prepare for long-term recovery and connection to ongoing care. We serve individuals regardless of income or insurance status. Our services aim to reduce avoidable visits to crisis centers and emergency rooms by helping people get the care they need when they need it.

Requirements

• Master’s degree in psychology, counseling, social work, related field
• Experience in clinical navigation, care coordination, or individual advocacy in behavioral health setting, crisis setting, or other relevant setting.
• Knowledge of available resources in the community.
• Empathy, compassion, and nonjudgmental attitude in working with individuals needing BHUCC services.
• Ability to work collaboratively within a multidisciplinary team environment.
• Strong organizational and time management skills to manage follow-up and coordinate care.
• Excellent communication skills to engage effectively with individuals seeking BHUCC services.

Responsibilities

• Supervise the BHUCC case managers, Peer Engagement Specialists and case management interns.
• Ensure the provision of quality care through effective linkages.
• Utilize a compassionate and person-centered approach to help individuals navigate multiple systems and ensure continuity of support and services.
• Supervise care coordination staff and ensure effective support for individuals and their families seeking behavioral health urgent care services and follow-up services, including Social Determinants of Health resources.

Benefits

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level