Behavioral Health Unit Administrative Assistant

Boys Town • Omaha, NE

13h • Onsite

About The Position

Performs clerical functions to the Boys Town Residential Treatment Center (RTC) during days, evenings, weekends and holidays to include answering unit phones, receiving visitors, checking in youth belongings, assisting with admission record, scanning youth medical record, maintaining youth roster, ordering supplies and various other reports to assist the program.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years clerical working experience required.
• Ability to work well with diverse professional staff, outside medical providers, co-workers, and consumers.
• Ability to problem solve and seek assistance in the solution of problems related to position.
• Ability to work with multidisciplinary teams.
• Ability to communicate concisely, both orally and in writing.
• Ability to maintain appropriate levels of confidentiality.
• Ability to demonstrate tolerance to work under adverse conditions such as constant interruptions, inappropriate youth behaviors, and dealing with potential verbal and physical threats from youth.
• Ability to maintain accurate checking and cash accounts.

Responsibilities

• Answers the telephone in a prompt and courteous manner, setting priorities for response and communicating with the appropriate personnel, assuring confidentiality.
• Receives and screens visitors as they arrive, maintaining positive interactions with external and internal consumers.
• Acts as a resource for staff regarding Next Gen, phone and computer systems, all office equipment and maintenance orders.
• Completes inventories of youth belongings upon admission and discharge.
• Builds chart at the time of admission and breaks down youth medical records meeting all timelines at discharge.
• Complies with all scanning policies and procedures.
• Produces correspondence, minutes of meetings, maintains databases, produces database queries and reports, develops Excel spreadsheets for conference registrations, and creates Power Point documents for staff.
• Distributes mail and ensures all patient encounters are submitted to Medical Records for billing purposes.
• Maintains a safe and organized work environment that is conducive to an orderly and efficient workflow.
• Performs additional clerical functions and related duties as appropriate to the treatment unit assigned.
• Orders identified supplies from approved vendors for the RTC items.
• Maintains and organizes all storage units and updates storage sheets on-going.
• Complies with Boys Town credit card purchasing policies.
• Ensures that all purchases made are not taxed and a receipt is kept for reconciling for end-of-month.
• Participates in all safety, security and infection control programs that are mandatory as well as those required and provided by the department.
• Provides backup coverage to the Behavioral Health Lobby Receptionist, as needed.
• Exercises good judgment in completing work duties; coordinates work to achieve maximum productivity during the assigned shift; follows-up on matters requiring additional attention and reports exceptions to the appropriate person.
• Responds appropriately in emergency situations.
• Establishes and maintains cooperative working relationships with co-workers to facilitate appropriate communications necessary for the delivery of quality patient care while assuring confidentiality of patient information.
• Displays professionalism through willingness to act as a team member including the ability to receive, implement and solicit feedback from others in a timely manner.
• Demonstrates effective communication with co-workers, supervisors, and consumers while taking responsibility for personal and professional development through attendance at mandatory staff meetings and training sessions.
• Models appropriate life skills behaviors including hygiene, grooming, dress, manners, and language.
• Complies with internal and external regulations, policies and procedures.
• Establishes and maintains an environment that encourages teamwork, collaboration, and ethical behavior.

Benefits

• Reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location for employees and their dependents enrolled in medical benefits.
• Low to zero-dollar co-pays on certain maintenance drugs through pharmacy benefits.
• No cost mental health visits to an in-network provider.
• Generous match on their 401K or 401K Roth account.
• Tuition reimbursement.
• Parenting resources from experts.
• Professional development opportunities within the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED