Behavioral Health Triage Medical Assistant

Primary Health Solutions•Hamilton, OH

2d•Onsite

About The Position

The triage medical assistant works with the triage nurses, as the first level of support for patients calling into PHS. This team triages phone calls and assists patients with any clinical support including medication refills, provider questions or messages, appointment scheduling and any other triage functions. This job description reflects management's assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Requirements

High School diploma or equivalent and graduation from an accredited program for Medical Assistants.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
CPR certification required.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments to administer patient care.
Skill in taking vital signs.
Skill in maintaining records and recording test results.
Skill with geriatric patients and patients in lower socio-economic sectors of the community.

Nice To Haves

MA Registration or Certification preferred.
Certified or Registered Medical Assistant preferred.
Ability to speak Spanish desirable.

Responsibilities

Provides excellent customer service to callers on a multi-line telephone system.
Must be able to communicate effectively with providers, patients, and the public.
Must be able to work as a team with other members of the call center and the employees within the health center.
Answers the phone, takes messages, and routes them to the appropriate area in a timely manner.
Applies basic active listening and behavior modification principles in goal discussions with patients.
Manage the day-to-day workflow for medication refills following a standing order.
Assists patients in answering routine questions, with the assistance of the nurse team.
Documents all patient communication in patient charts to include any provider directed instructions.
Supports the patient through the assistance of various drug programs.
Schedules appointments as needed.
Facilitates coordination of care following hospital, ER utilization or follow-up from specialty providers.
Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
Serves as a liaison to pharmacies (Ex. In regard to new and refill prescriptions and follows up with patients as needed).
Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.