Behavioral Health Triage Clinician- Fairbanks

Community Health Network•Ahoskie, NC

About The Position

Behavioral Health Triage Clinicians coordinate care for patients seeking substance abuse treatment and services. They are typically the first staff members patients meet during the assessment process. Clinicians triage patients for risk and acuity, document triage in the electronic medical record (EMR), and take vital signs in coordination with the Access RN. They gather demographic and registration information, verify insurance, collect payments as needed, gather referral information, document social determinants of health (SDOH), complete initial screening for suicidal or homicidal ideation (SI/HI), and complete EMR documentation. They also obtain signatures for required documents, including releases of information (ROIs) and financial waivers, and hand off a case overview to a licensed clinical professional or Access Therapist. The role includes monitoring patients and supporting safety in the Access department, as well as assisting Access Therapists with admissions as needed. Clinicians also respond to inquiries about services, gather information to determine whether callers should be scheduled for an assessment or provided referrals, document caller demographics, insurance verification, and reasons for inquiry, and direct questions and calls to the appropriate staff.

Requirements

Bachelor’s degree (four-year degree) required.
Ability to collaborate with others in a team setting.
Excellent communication skills.
Positive attitude toward problem-solving.

Nice To Haves

Knowledge of local resources for behavioral health treatment.
Experience in access triage and risk assessment.
1–2 years of experience with mentally ill or chemically dependent populations.

Responsibilities

Coordinate care for patients seeking substance abuse treatment and services.
Triage patients for risk and acuity and document the triage in the EMR.
Take patients’ vital signs in coordination with the Access RN.
Gather demographic and registration information and verify insurance.
Collect payments as needed and gather referral information.
Document SDOH questions and complete initial screening for SI/HI.
Complete EMR documentation and obtain signatures for required documents, including ROIs and financial waivers.
Provide a case overview and hand off patients to a licensed clinical professional or Access Therapist.
Help monitor patients and support safety in the Access department.
Assist Access Therapists with the admission process as needed.
Respond to inquiries about services and determine whether individuals should be scheduled for assessment or given referrals.
Document caller demographics, insurance verification, and the reason for inquiry.
Direct questions and transfer calls appropriately.