Co-located Behavioral Health Technician - LADDER; Phoenix, AZ 85008 & 85029

Terros Health•Phoenix, AZ

4d•Hybrid

About The Position

Terros Health is seeking a Dually Located Behavioral Health Technician for the LADDER (Life Affirming Dual Diagnosis Education & Recovery) program. This role involves providing direct management of assigned behavioral health clients and program activities, facilitating teamwork, conducting recordkeeping, and making appropriate referrals. The technician will coordinate member referrals, provide case management services, and deliver health and wellness recovery-oriented services. They will also participate in program evaluation and maintain accurate records in required database platforms. This position supports both the McDowell Health Center and Desert Cove Health Center locations.

Requirements

High School Diploma or GED, as well as a combination of behavioral health education and work experience totaling a minimum of three years OR an Associate’s degree in any field, plus two years of work experience in a behavioral health service delivery.
Customer service skills.
Excellent oral and written communication skills.
Ability to work independently, with flexibility, and within prescribed deadlines.
Proficiency with computer-based systems including electronic health records, Microsoft Outlook, and other Microsoft Office products.
Valid Arizona driver’s license.
Must be 21 years of age with minimum 3 years driving experience.
Meet requirements of Terros Health’s driving policy.
Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
Must pass a TB Test.

Nice To Haves

Additional Language Differential Pay Available!

Responsibilities

Provides direct management of assigned behavioral health clients and program activities.
Facilitates teamwork for LADDER services.
Conducts recordkeeping and makes appropriate referrals.
Coordinates member referrals.
Provides case management services as needed.
Completes tasks that require serving the members who are enrolled in the LADDER program.
Liaises with other Program staff, Program Supervisor, Director and medical records staff.
Delivers health and wellness recovery-oriented services to members.
Participates in vital program evaluation procedures.
Responsible for accurate and professional record keeping in required database platforms.
Provides transportation of clients in the Terros ATDT Program as needed.
Assists in planning transportation through health external partners when necessary.
Plans routes and facilitates the transportation process.
Contacts clients by phone to assist them to prepare for pickup in the mornings.
Meets with clinical staff as needed to offer observations/information regarding clients.
Conducts intakes and daily audits of new medical records.
Assists others in maintaining quality and accuracy of medical records.
Facilitates lunch time activity group daily and at least one group weekly.
Documents clinical intervention and client response observed in groups.
Facilitates leisure activities as needed or assigned including program outings in the community.
Participates in morning treatment meeting.
Is a member of the clinical team.
Is involved in client orientation, treatment planning and client progress.
Reports safety concerns promptly to clinical staff or program manager.
Develops and maintains resource log of discharge plans and activities.
Develops relationships with community agencies/services.
Ensures continuity of care by assisting clients in becoming involved/enrolled in community activities prior to discharge.
May include transportation clients to these community resources to assist with community re-integration.
Maintains engagement with clients.
Responsible for following up with case manager and other involved parties regarding referrals, scheduled intakes and any outreach attempts both in office and out in the community.
Documents all coordination and outreach attempts.

Benefits

Multiple medical plan options, including a no-premium plan for employees and their families
Multiple dental plan options, including orthodontic coverage
Vision insurance
Group life and disability insurance
Pet insurance
401(k) plan with company match
Interest-free medical line of credit
Financial education, planning, and support resources
Monetary company contribution toward eligible benefits
Bilingual pay differential
Generous Paid Time Off (PTO) – 3 weeks off in the first year
Paid Sick Time
10 paid holidays annually
Comprehensive wellness program featuring wellness challenges, activities, and prizes
Employee Assistance Program (EAP) available to employees and their family members
Trip Reduction Program
Ongoing professional growth and career development opportunities, including: Scholarships, Clinical supervision, Continuing Education Units (CEUs), Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
Access to the Working Advantage® Employee Discount Program, with savings on: Gym memberships, Car rentals, Flights, hotels, movie tickets, and more