Behavioral Health Support Supervisor - $5000.00 Sign-on Bonus

CVCH•East Wenatchee, WA

4d•$29 - $40•Onsite

About The Position

The BH Support Supervisor’s primary job function is to provide direct supervision to Behavioral Health Assistants and Care Coordinators in the Behavioral Health department. The BH Support Supervisor is responsible for all daily operations related to support staff duties at each of their designated sites and is responsible for assisting with the budget, hiring, and maintaining staff who strive for excellence, while maximizing productivity for the Providers. The BH Support Supervisor will demonstrate competency in providing patient care, evaluating initial and annual staff competencies, directing, and coordinating care to align with the CVCH clinical support services. The BH Support Supervisor will also provide direct coverage and assist patients as needed when there are staff shortages or Behavioral Health Assistant position vacancies.

Requirements

Associate degree required; Bachelor’s Degree preferred.
Medical Assistant-Registered is required if working at any CVCH Behavioral Health site in which a Psychiatric ARNP requires support.
Basic Life Support Required
Previous experience providing administrative assistance in an integrated healthcare setting or patient-centered Behavioral Health treatment program preferred.
Coaching, mentoring, or management experience preferred.
English required.
Knowledge of computer applications and equipment related to work.
Must have basic computer and keyboarding skills and have the ability to enter data within company’s computer system to include strong knowledge in MS Word/Excel; must demonstrate manual dexterity.
Exhibit strong customer service skills, strong process improvement background.
Strong interpersonal and communication skills and the ability to work effectively with other staff and management.
Demonstrated skill in developing and maintaining productive work teams.
Ability to demonstrate personal integrity in all interactions.
Ability to make decisions in line with state and federal regulations; ability to read, comprehend, and analyze documents, regulations, and policies; ability to prepare and submit complete and succinct documents necessary to the job.
Ability to assess and evaluate, have attention to detail.
Knowledge of auditing and compliance procedures, quality assurance and improvement practices, understanding of the elements of sponsored clinical protocols including consent forms, and reporting requirements.
Problem-solving and analytical skills are required with a heavy emphasis on detailed analysis of information to support actions.
Ability to read computer keyboard, monitor, and documents; prepare and analyze documents; read extensively; see, recognize, receive and convey detailed information orally, by telephone and in person; convey accurate and detailed instructions by speaking to others in person and by telephone.
Worker is subject to inside environmental conditions on a frequent basis with moderate noise.
Typical working conditions found in most administrative work areas.
Worker has contact with consumers and other staff and may be exposed to medical conditions presented by them.
Blood/Fluid Exposure Risk Category I
Pediatric (1 year – 12 years)
Adolescent (12 years – 18 years)
Adult (18 years – 65 years)
Geriatric (65 years – Death)

Nice To Haves

State Certified Interpreter preferred.

Responsibilities

Provides direct supervision to staff as assigned.
Establish mentoring relationships with staff members to facilitate understanding barriers, needed changes, challenges, and solutions that will improve patient care, staff ability, or productivity.
Demonstrates leadership skills through role modeling and mentoring, problem solving, and developing team synergy
Manages direct report PTO in Ultipro
Coordinates with the Clinic Administrator, BH Director and other CVCH leadership to provide consistency in policies and management of care.
Assists in developing written policies and procedures as required for quality improvement and Joint Commission.
Responsible for the orientation and training of assigned staff including initial and annual assessment of skills, development of an employee specific plan for orientation with establishment of timeliness and regular meetings to assess progress.
Facilitates the completion of assigned employees’ orientation/ skills checklist, and competency verification.
Monitors and reports progress to the employee’s supervisor when staff report to another supervisor.
Modifies education plans as learning needs are identified.
Evaluates assigned staff annually based on performance measures.
Monitors staff promotion eligibility
Attends any pertinent meetings as needed to support billing and disseminate information to BH support staff specific to payment collection, insurance verification, and other scheduling and front desk tasks that directly impact the billing department.
Checks eligibility and provides UDS collection oversight/leadership as needed for BH in support of billing department.
Leads monthly meetings for direct reports with published agendas, allowing time for staff interaction and sharing of common concerns, interests, or education.
Effectively uses meeting time to discuss change, educate, and communicate CVCH information.
Actively participates in Supervisor, Leadership Team, Patient Access, Operations, and organizational meetings as requested.
Maintains clinical skills (MA-R certification) and provides patient care when needed.
Initiates process improvement efforts to develop and evaluate systems; promoting culture of safety and accountability, optimal patient flow, optimal staff workflow and high-quality patient care.
Gains superuser proficiency in athenaCommunicator, athenaCollector, and other applications used to support workflows.
Completes and submits Electronic Requisitions with items that need to be purchased for BH sites.
Assists with investigating facts related to patient complaints and incident reports.
Performs research, obtains and analyzes data, and creates reports based on statistical information gathered related to evidence-based delivery of care quality measures.
Assists department in complying with all regulatory agencies.
Performs other duties and tasks as assigned by supervisor.
Expected to be prepared to start shift at scheduled time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
Follows all safety policies and general housekeeping practices.
Ensures the area and its equipment and supplies are neat, clean, safe and utilized appropriately at all times, and participates in emergency drills.
Demonstrates sound work ethics, flexible, and shows dedication to the position and the community.
Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients and co- workers.
Keeps customer service and the mission of the organization in mind when interacting with all clients, co-workers, and others.
Employees are expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with the CVCH mission statement through their actions and interactions with all patients, staff, and others.
Conforms to CVCH policies and Joint Commission and HIPAA regulations.

Benefits

Medical
Dental
Paid Leave
Holidays
403(b) Retirement Plan with 150% CVCH match up to 3% of the employee’s contribution
Employee Assistance Program
Long-term Disability
Basic Term Life
Group Accidental Death and Dismemberment (AD&D)
Supplemental Term Life
Voluntary AD&D
Health Reimbursement Arrangement
Flex Plan: Medical
Flex Plan: Dependent Care
AFLAC Supplemental insurance
Wellness Stipend (reimbursement for gym membership or workout program)
Cell Phone Discounts
Tuition Reimbursement