Behavioral Health Specialist

City of Charlotte•Charlotte, NC

49d•Onsite

About The Position

Welcome to the City of Charlotte, America's Queen City, a diverse and inclusive community where residents, businesses, and visitors thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. This position involves assessing, evaluating, performing crisis intervention, and developing crisis plans for continuation of services. The employee will be responsible for all incident documentation and will serve as the on-site resource for clinical information. They will also act as a liaison for collaboration with families, friends, and other community providers. This role is part of a police-based team, partnering with an officer, and requires non-traditional work hours from 12:00 PM to 10:00 PM.

Requirements

Master’s degree in the Human Services field of study
Two (2) years of experience working with the population preferred.
NC State clinical license, provisionary accepted.
Principles and practices of clinical and psychology.
Methods of diagnostic assessment of psychological health needs.
Psychological treatment methods of acute stress disorders, trauma and related illnesses.
Best practices, trends and emerging technologies.
Principles and applications of critical thinking and analysis.
Principles and practices of group facilitation and building consensus.
Applicable federal, state and local laws, codes, regulations (based on assignment).
Customer service principles.
Specialized equipment relevant to area of assignment.
Modern office technology.
High levels of oral and written communication skills including the ability to articulate ideas, concepts, findings, results as well as interpretations and evaluations of data.
Outstanding multi-tasking and problem-solving skills
Ability to deal tactfully, courteously, and effectively with citizens, officers, co-workers, and other personnel from a broad range of governmental and public safety organizations
Demonstrate and maintain good judgment
Ability to respond independently and quickly
Performing clinical psychological assessments; Providing psychological care and treatment related to traumatic stress and incidents; Providing appropriate therapeutic techniques and intervention, or making resource referrals as required; Providing consultation and serving as a department liaison and subject matter expert.
Researching industry trends, solutions and best practices.
Exercising political acumen, tact and diplomacy.
Maintaining confidential assessment and treatment files and records.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Providing customer service.
Utilizing a communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Responsibilities

Conduct comprehensive assessments in the community, including danger, crisis, environmental, and lethality assessments.
Monitor dispatch and radio channels for service requests involving individuals in behavioral health crises.
Perform on-scene assessments and develop treatment plans.
Execute effective crisis interventions, de-escalation, crisis planning, and brief therapeutic interventions.
Develop appropriate referral recommendations utilizing available community resources.
Make informed decisions regarding the need for emergency petitions or alternative psychiatric evaluations.
Provide support to diverse populations, including children, adolescents, adults, those with dual diagnoses, and the elderly.
Collaborate with police, families, and other stakeholders to de-escalate, create crisis plans, and secure cooperation with recommended treatments.
Deliver accurate clinical information to families and involved parties regarding treatment options and recommendations.
Ensure follow-up contacts are completed as needed for the implementation of treatment plans.
Offer consultation to police, fire, and other community agencies and coordination with team members.
Work effectively with first responders, understanding their culture and operational protocols.
Document interactions according to established procedures.
Participate in and complete all required training programs.
Educate the community about the agency and its crisis response services.
Monitor and manage team communication across all platforms.
Adhere to state, local, and HIPAA-related policies to maintain compliance.