Behavioral Health Referral Specialist - PRN

Texas Health Resources•Arlington, TX

2d•Onsite

About The Position

Bring your passion to THR so we are Better + Together. This role is responsible for managing work time effectively and supporting the team in answering customer calls/contacts to meet service level goals. The specialist will process and complete scheduling of referrals as directed by the referring provider, following department protocols and expectations. Utilizing exceptional customer service skills, they will communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care. Responsibilities include completion of patient registration, including verification of benefits and patient estimates, and documenting referral information in a tracking program consistent with EMR documentation. The role also involves messaging leadership, referring providers, or designated clinic staff regarding patient care concerns or relevant information, and redirecting clinical conversations to clinical personnel. The specialist will provide quality customer service through effective communication and knowledge of THR Behavioral Health Services, continuously building on this knowledge base and striving to provide added value to each customer contact.

Requirements

High School Diploma or Equivalent Required
1 Year Customer Service Experience Required
1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment.
1 Year Behavioral healthcare experience
1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification

Nice To Haves

Associate's Degree Preferred
1 Year In a contact center environment, referral processing and scheduling experience and/or healthcare environment. Preferred
1 Year Behavioral healthcare experience Preferred
1 Year of clinic scheduling, referral navigation and benefit verification and insurance verification Preferred

Responsibilities

Manages work time effectively and supports team in answering customer calls/contacts to meet service level goals.
Process and complete scheduling of referrals as directed by referring provider, following department protocols and expectations.
Utilizes exceptional customer service skills to communicate with patient, referring and service providers, and clinic staff to complete referrals accurately and expediently to minimize errors and reduce delays in care.
Completion of patient registration including verification of benefits and patient estimates.
Documents referral information in tracking program to be consistent with documentation in the EMR.
Messaging leadership/referring provider/ or designated clinic staff any and all patient care related concerns or relevant information.
Redirecting clinical conversations to clinical personnel.
Provides quality customer service through effective communication skills and use of knowledge of THR Behavioral health Services.
Continuously builds on knowledge base of THR behavioral health services, programs and marketing activities and strives to provide added value to each customer contact.