Behavioral Health Receptionist

Glbhc•Bay City, MI

10d•Onsite

About The Position

This role is responsible for managing the front desk operations in a behavioral health setting, ensuring efficient patient flow, accurate documentation, and excellent customer service. The position involves patient check-in/check-out, insurance verification and billing, meticulous documentation, appointment coordination, and collections. The receptionist will utilize an electronic patient management system and maintain patient confidentiality. This role also supports clinical staff and assists with administrative tasks as needed. The job description is not exhaustive and duties may change.

Requirements

High school diploma or equivalent required.
One (1) year previous experience in medical office or clinic setting.
Basic medical terminology and medical insurance processing experience.
Typing, filing, computer, telephone etiquette and answering skills.
Critical thinking skills essential.
Ability to respond appropriately and consistently to managerial directives.
Able to multitask, and work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.

Nice To Haves

Experience with electronic patient management and medical record system.

Responsibilities

Greet patients warmly and ensure a positive experience.
Collect and verify patient information, including demographics and insurance details.
Schedule appointments, manage cancellations, and reschedules.
Process patient co-payments and payments for services rendered.
Direct patients to appropriate areas within the facility.
Verify insurance coverage, identify copay information and PCP assignment.
Facilitate PCP reassignment.
Document insurance information in EMR.
Communicate sliding fee process and conduct income determinations.
Utilize electronic patient management and medical record system efficiently and accurately.
Maintain patient demographic and financial accounts by obtaining, recording and updating personal and financial information.
Scan paper forms into the EHR in a timely manner.
Ensure prompt communication and follow up with clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits for patients.
Communicate effectively with healthcare providers and support staff.
Arrange interpreter services or other accommodations for patients as needed.
Collect fees that are the patient's responsibility at the time of visit and issue a receipt.
Set up payment plans as necessary.
Safeguard monies collected.
Complete deposits and paperwork daily.
Maintain accurate cash drawer balance.
Submit required documentation to Finance.
Enter data in computer in accordance with GLBHC billing policy.
Follow Front Desk Manual for procedures.
Scan appropriate documents into the electronic health record.
Employ excellent customer service skills during all interactions with patients and visitors.
Answer telephones or route calls promptly.
Screen calls to determine where they are to be directed or how they need to be handled.
Assist with orientation of medical assistants, students and other personnel as assigned.
Fill in for other staff as needed and qualified.
Assist with errands as assigned.
Assist the Center Management as necessary.
Perform other duties as assigned.