Behavioral Health Program Support Specialist - Behavioral Health Operations

Tampa General Hospital • Tampa, FL

2d

About The Position

The Program Support Specialist is responsible for coordinating telepsychiatry services by managing appointment scheduling, clinical intake, and maintaining accurate patient records. The Program Support Specialist ensures the verification of demographic, clinical, and financial information to support insurance processes, including authorizations and precertifications. Additionally, the specialist is responsible for generating timely and compliant reports, including those required by new regulations.

Requirements

• High School Diploma or GED
• Minimum 2 years or more of experience in healthcare coordination, scheduling, and patient accounting.
• Healthcare systems and terminology – Understanding of medical and behavioral health terminology, procedures, and documentation.
• Insurance processes – Knowledge of insurance verification, authorizations, precertification, and claims processing.
• Electronic Health Records (EHR) – Familiarity with EHR systems for managing patient data.
• Data entry and management – Accurate input and maintenance of patient demographic, clinical, and financial data.
• Scheduling software – Proficiency in using scheduling tools and platforms for managing appointments.
• Report generation – Ability to compile, analyze, and present data in reports.
• Attention to detail – Ensuring accuracy in data collection, insurance verification, and reporting.
• Problem-solving – Identifying and resolving issues related to scheduling, insurance, or patient records.
• Multitasking – Managing multiple administrative tasks efficiently in a fast-paced environment.
• Interpersonal communication – Effectively interacting with patients, providers, and insurance representatives.

Responsibilities

• coordinating telepsychiatry services
• managing appointment scheduling
• clinical intake
• maintaining accurate patient records
• ensuring the verification of demographic, clinical, and financial information to support insurance processes, including authorizations and precertifications
• generating timely and compliant reports, including those required by new regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees