Part-time Behavioral Health Program Coordinator

Unified Fire Authority•Salt Lake City, UT

6d•Onsite

About The Position

The Behavioral Health Coordinator provides administrative, scheduling, referral, and care coordination support for the Behavioral Health and Wellness Program within UFA. Working under the direction of the Health and Safety Battalion Chief, the position serves as a central point of contact for behavioral health resource requests, assists with program eligibility and utilization tracking, coordinates referrals and follow-up activities, and supports the overall administration of the program through budget management, records management, and general office support.

Requirements

High school graduate or equivalent
Valid Driver's License
Two years of general office support experience, billing experience or a combination of related education (Business Management, Public Administration, Social Work, or Psychiatric-related fields) and experience
Strong written and oral communication skills
Flexible ability to learn and consistently interpret complex regulations
Solid personal organization and workload management skills
Familiar with common psychiatric or behavioral health and wellness resources and capabilities
Working knowledge of basic budgeting, grant application processes, grant management processes, record keeping, and records storage practices.
Standard office procedures as well as standard business etiquette and procedures.
Knowledge of UFA and UFSA policies and procedures is expected.
Business English grammar and language rules, proper spelling, and general accounting rules, as well as knowledge of office record-keeping, report preparation, and office organization.
Extensive knowledge of software programs within the Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Publisher, and Internet Explorer, with the ability to learn other computer programs and technology efficiently and effectively as required.
Ability to operate all general office equipment, including copiers, printers, fax machines, digital cameras, and scanners.
Ability to meet expected deadlines with little direct supervision, while using effective judgment in interpreting or adapting guidelines and protocols to specific cases or problems.
Ability to promote a high-level of customer service and good public relations and demonstrate strong interpersonal skills with UFA employees, vendors, individuals from other affiliated organizations or the general public
Ability to expand basic points of information and create correspondence, reports, and presentations.
Ability to make decisions independently in accordance with established policies with only general instruction or guidance.
Ability to learn new processes independently with a willingness to invest time to learn and create new systems and processes in order to increase effectiveness and efficiency in the long term.
Ability to communicate effectively in English, both orally and in writing, and to express ideas clearly.
Periods of prolonged sitting and use of computer equipment.
Ability to read information printed on paper and displayed on computer monitors.
Ability to hear, speak, and communicate verbally using the English language.
Cognitive thinking and mathematical calculation capabilities.
Manual dexterity to manipulate standard office equipment, papers, files, and records.
Ability to lift up to ten (10) pounds.

Nice To Haves

Knowledge of UFA and UFSA policies and procedures is expected.

Responsibilities

Receives and coordinates incoming requests for behavioral health and wellness resources from employees, retirees, family members, and other individuals seeking assistance; assists individuals in navigating available services and facilitates referrals to appropriate resources, including the Employee Assistance Program (EAP), Behavioral Health and Wellness Officer, peer support team, external clinicians, insurance-based providers, and community resources.
Works in collaboration with the Health and Wellness Officer and Health and Safety Battalion Chief to verify program eligibility, coordinate authorizations, track utilization, and ensure behavioral health resources are provided in accordance with UFA policy, program guidelines, and applicable laws.
Manage scheduling and program coordination for individuals utilizing Behavioral Health and Wellness Program services; maintain referral and treatment tracking systems, assist with follow-up communications, and support coordination between participants, clinicians, and program staff.
Proactively coordinates meetings and schedules, ensuring supporting documents are received and accessible.
Prepares a wide variety of correspondence and reports for the Behavioral Health Program; reviews incoming correspondence and initiates replies as appropriate; routes matters requiring action by staff or other clinicians and follows up to ensure actions are complete.
Seeks out grant opportunities to support the Behavioral Health Program; completes grant applications and monitors compliance with grants awarded.
Coordinates travel of Behavioral Health employees in collaboration with UFA's Travel Coordinator and in compliance with UFA travel policy
Performs computer work related to word processing, spreadsheets, databases, and other computer programs.
Performs basic financial functions such as purchasing, billing, collection, and reconciliation of bank statements.
Maintains files for correspondence, records, reports, and other documents.
Oversees and coordinates all record keeping regarding peer support meetings, trainings, and callbacks.
Assists the Health and Safety Battalion Chief in planning, administering, managing, and tracking the Behavioral Health budget.
Is primarily responsible for generating and tracking material request forms.
Maintains a running ledger of expenditures made.
Reconciles the budget balances with UFA Finance Division periodic budget reports.
Solicits and evaluates new and existing vendors for quality, responsiveness, and efficiency; seeks competitive pricing from various vendors or clinicians as needed.
Performs other duties of a similar nature or level.