Behavioral Health Program Coordinator - Pediatric - Bilingual English/Spanish
About The Position
The Pediatric Behavioral Health Coordinator supports access to Pediatric Behavioral Health services for patients ages 0–26 by reviewing referrals, conducting initial phone screenings, coordinating scheduling, and connecting patients and families to appropriate care. This position serves as a key point of contact for patients, parents/caregivers, providers, clinic staff, and the Pediatric Behavioral Health team. The Coordinator gathers information to determine potential program fit, explains available services and referral options, and connects patients to community resources or alternative services when needed. This position does not independently diagnose, provide clinical treatment, or determine final clinical eligibility. Clinical, safety, crisis, mandated reporting, and higher-level-of-care concerns are escalated in accordance with established program workflows. This position also supports documentation, closed-loop referral follow-up, program reporting, workflow improvement, and initiatives that enhance access, efficiency, and program sustainability. This is a grant-funded position currently funded through February 2028, with the possibility of continuation based on program needs, funding availability, and organizational approval.
Requirements
- Associate's degree in Social Work, Psychology, Health, Human Services, or a related field.
- Bilingual in English and Spanish.
- One (1) year of experience in healthcare, behavioral health, social work, psychology, patient access, referral coordination, or a related setting.
Nice To Haves
- Bachelor's degree in Social Work, Psychology, Health, Human Services, or a related field.
- Experience in healthcare scheduling, referral coordination, behavioral health, pediatrics, patient access, case coordination, or community resource navigation.
- Knowledge of basic medical terminology, insurance plans, referral processes, and authorization requirements.
- Experience with behavioral health screening tools, electronic medical records (preferably Epic), pediatric and family behavioral health services, community resources, or higher levels of care.
- Experience communicating with children, adolescents, young adults, parents, guardians, and caregivers in a healthcare or behavioral health setting.
Responsibilities
- Reviewing referrals
- Conducting initial phone screenings
- Coordinating scheduling
- Connecting patients and families to appropriate care
- Gathering information to determine potential program fit
- Explaining available services and referral options
- Connecting patients to community resources or alternative services when needed
- Supporting documentation
- Closed-loop referral follow-up
- Program reporting
- Workflow improvement
- Initiatives that enhance access, efficiency, and program sustainability
Benefits
- Competitive Pay
- Shift Differentials
- In-House Registry Rates
- Fidelity 403(b) Retirement Plan
- Paid Time Off
- Medical (EPO/PPO), Dental, & Vision Insurance Coverage
- Voluntary Worksite Benefits
- Employee Assistance Program Available 24/7 (EAP)
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF)
- Recognition programs
- Employee service recognition events
- Home, Retail, Travel & Entertainment Discounts
- National Hospital Week and National Nurses Week celebrations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
