Behavioral Health Patient Navigator - Psychiatry

The Ohio State University

5d•Onsite

About The Position

The Patient Navigator (PN) is responsible for implementing day-to-day activities for programs and services within the Department of Psychiatry and Behavioral Health (e.g., Young Adult Program, Depression Recovery Center, Women's Behavioral Health, Suicide Prevention, Trauma Recovery), with a primary focus on supporting the Young Adult Program and related services, while providing support for trauma-informed programming. The PN will work alongside an interdisciplinary team of psychotherapists, psychologists, and psychiatrists focused on improving mental and behavioral health across the lifespan. The PN will assist with the recruitment and enrollment process for individual and group-based interventions by engaging with interested individuals, reviewing and triaging referrals within and outside of the medical center, providing detailed information about program content, costs, and scheduling. They will address program inquiries, follow up with additional questions, and assess program suitability for prospective participants. The PN will support all aspects of navigation through programs, including enrollment and payment for upcoming programs. They will also assist with individual and group scheduling, helping participants access behavioral health resources and providing ongoing support throughout the programs. In coordination with program team members across programs and services within the Department of Psychiatry and Behavioral Health (e.g., Young Adult Program, Depression Recovery Center, Women's Behavioral Health, Suicide Prevention, Trauma Recovery) and other clinical stakeholders, the PN will manage the scheduling and posting of upcoming offerings. Additionally, they will be responsible for keeping websites and related program materials up to date. The PN will play a key role in quality assurance and research projects connected to the Young Adult Program and related services, including supporting IRB processes and coordinating the collection of satisfaction and outcome data. For group offerings, the PN will maintain records of attendance and completion rates, as well as schedule any follow-up visits with a program team member. Additionally, the PN will contribute to advertising and community outreach efforts aimed at supporting enrollment, increasing awareness of Young Adult Program services, and reaching diverse populations. They will help maintain relationships with community partners and coordinate outreach events.

Requirements

Bachelor’s degree in psychology, communications, public health or related field
0 years of relevant experience required

Nice To Haves

2-4 years of experience working with patients, public health services and/or community-based programming preferred

Responsibilities

Implement day-to-day activities for programs and services within the Department of Psychiatry and Behavioral Health.
Support the Young Adult Program and related services, while providing support for trauma-informed programming.
Assist with the recruitment and enrollment process for individual and group-based interventions.
Engage with interested individuals, review and triage referrals, and provide detailed information about program content, costs, and scheduling.
Address program inquiries, follow up with additional questions, and assess program suitability for prospective participants.
Support all aspects of navigation through programs, including enrollment and payment.
Assist with individual and group scheduling, helping participants access behavioral health resources and providing ongoing support.
Manage the scheduling and posting of upcoming offerings.
Keep websites and related program materials up to date.
Play a key role in quality assurance and research projects, including supporting IRB processes and coordinating the collection of satisfaction and outcome data.
Maintain records of attendance and completion rates for group offerings.
Schedule any follow-up visits with a program team member for group offerings.
Contribute to advertising and community outreach efforts.
Help maintain relationships with community partners and coordinate outreach events.