Behavioral Health Operations Director

La Clinica Del Valle • Medford, OR

1d • Onsite

About The Position

The Behavioral Health Director provides leadership and oversight for behavioral health services across La Clinica, including integrated services within primary care and dental settings and specialty pediatric behavioral health services co-located with medical services in schools. This role is responsible for the operational, financial, and clinical performance of the department to ensure high-quality, patient-centered care is delivered efficiently and effectively, advancing La Clinica’s mission to improve the health and well-being of the communities we serve. In partnership with the Behavioral Health Officer, this role helps develop and implement strategic goals for the department. We are looking for someone who brings both initiative and heart to their work and is deeply committed to expanding access to compassionate, equitable health care. The ideal candidate is a strong clinical and operational leader who can guide and shape programming across multiple behavioral health care models, with a clear understanding of the broader behavioral health system and La Clinica’s role within the continuum of care. In partnership with the behavioral health leadership team, this role is accountable for advancing behavioral health integration across disciplines, driving continuous program improvement, overseeing financial performance, and achieving clinical and operational goals in service of better outcomes for those we serve. This leader thrives in complexity, approaching challenges with curiosity, humility, and a commitment to learning. They are motivated by the opportunity to strengthen systems of care and ensure services are accessible, responsive, and grounded in the needs of the community. They communicate with clarity and empathy, building trust and collaborating effectively with team members, organizational leaders, and community partners to make a meaningful and lasting impact.

Requirements

• At least 5 years experience in behavioral health leadership, including at least 3 years in behavioral health operations management.
• Minimum: Bachelor's or equivalent degree in behavioral health, healthcare administration, or a related human services field.
• Proven expertise in behavioral health systems of care, with a deep understanding of the integration of behavioral health services with medical and other health disciplines.
• Strong interpersonal communication and problem-solving skills, capable of handling difficult interactions and promoting positive outcomes.
• Strong leadership and management skills with the ability to inspire and direct teams.
• Experience using electronic health records (EHR) to streamline operations, maximize billing, and improve clinical workflows.
• Knowledge of change management, particularly in healthcare settings, and ability to drive continuous improvements.
• Proficiency in using data-driven strategies to enhance operational performance, financial results, and patient outcomes.

Nice To Haves

• Master’s degree in related human services field.
• Licensed mental health provider (e.g., LCSW, LMFT) with an Oregon clinical board.
• Ability to provide ongoing clinical supervision to unlicensed behavioral health clinicians.
• Experience in training, education, and application of adult learning models.

Responsibilities

• Design criteria and timelines for actionable use of data and reports to identify, analyze, and rectify operational issues across behavioral health services.
• Develop and achieve annual targets as outlined in the Behavioral Health Operations Improvement Plan, focusing on areas such as: Timely access to care, Growth in services, patient metrics, and health outcomes, Standardized workflows to optimize clinic efficiencies and patient flow, Workforce development, including recruitment and retention plans, Financial performance, including execution of value-based pay contracts, Internal and external communication systems to promote engagement and service awareness, Integration of services across medical, dental, pharmacy, and the Learning Well, Leadership development and support.
• Collaborate with operational leaders to set departmental budget targets, supporting growth goals while ensuring fiscal accountability.
• Hold departmental leaders accountable for performance, ensuring regular reporting on successes and challenges that may affect organizational operations.
• Ensure financial performance by managing operational costs and optimizing revenue through reduced redundancies and waste.
• Work closely with the Behavioral Health Officer (BHO) and leadership team to set strategic goals and long-term initiatives.
• Lead change management initiatives to foster clinical and operational improvements, ensuring alignment with the organization’s standards and accountability principles.
• Establish key performance indicators (KPIs) and data tracking systems to monitor critical operational and clinical metrics, including health outcomes, service utilization, patient engagement, and financial indicators.
• Use data-driven problem-solving to identify areas of improvement in clinical quality and operational efficiency, including assessing risks, variations across sites, and models of care.
• Develop and implement policies and procedures for behavioral health services across various sites and care models, ensuring that clinical and operational practices align with organizational goals.
• Explore, inform and monitor value-based pay agreements for all behavioral health services.
• Collaborate with finance, development, and operational leadership to meet financial goals, manage team-based financials, and achieve behavioral health grant deliverables.
• Promote a culture of accountable communication by modeling and ensuring the consistent application of communication principles and team agreements.

Benefits

• Medical, Dental, and Vision Insurance
• Voluntary Accident, Short Term Disability, and Critical Illness Insurance
• 403(b) Retirement Savings Plan with Available Company Match
• Licensure Renewal Fees
• Organization Paid Standard Life Insurance
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• HRSA Loan Repayment Options (SUD, NHSC, NURSE Corps) and the Oregon Healthcare Provider Incentive Program
• Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
• Personal and Professional Development Seminars

What This Job Offers

• Job Type: Full-time
• Career Level: Manager