Behavioral Health Navigator, Mental Health Unit, 40-Hours, Days, Flexibility to department needs

Heywood Hospital•Gardner, MA

1d•Onsite

About The Position

The Behavioral Health Navigator is responsible for providing clinical oversight and operational support to staff conducting behavioral health crisis evaluations in the Emergency Departments and on the inpatient units (as needed). This role ensures timely assessments, appropriate level-of-care determinations, and safe, effective discharge planning. The Behavioral Health Navigator serves as a supportive and collaborative leader, ensuring high-quality care for patients and a positive, responsive environment for staff.

Requirements

Master’s degree in Social Work, Counseling, Psychology, or related field
LICSW: independent clinical licensure
3–5 years of behavioral health crisis experience
Strong clinical judgment and decision-making
Effective communication and interpersonal skills
Ability to lead and support staff in a fast-paced environment
Excellent organizational and problem-solving abilities

Nice To Haves

Prior leadership or supervisory experience
Experience with insurance authorization processes
Familiarity with Point Click Care platform
Experience in an emergency department or acute psychiatric care setting

Responsibilities

Provide clinical supervision and real-time support to staff completing crisis evaluations in the Emergency Department and on the inpatient units.
Review and approve clinical assessments and discharge dispositions.
Coordinate inpatient psychiatric bed searches for patients requiring admission.
Oversee insurance verification and prior authorization processes.
Ensure completion of safety plans and appropriate discharge planning for patients returning to the community.
Facilitate collateral contacts with families, providers, and community support.
Collaborates with the Emergency Department, inpatient staff and community partners to ensure continuity of care.
Monitor workflow and support efficient patient throughput.
Promote a culture of teamwork, accountability, and patient-centered care.
Other duties as assigned.