Part-time Behavioral Health Navigation Specialist
About The Position
United Way for Greater Austin is seeking a Part-time Behavioral Health Navigation Specialist to join their Community Health & Resource Navigation Department. This role is responsible for providing comprehensive customer service and intake screening services to the local community. The specialist will serve as a primary Intake Specialist for callers in an eight-county region, ensuring effective, timely, and quality communication. Responsibilities include conducting eligibility screenings, scheduling appointments, providing information and resources, collecting demographic data, and accurate data entry. The ideal candidate is mission-focused, results-driven, detail-oriented, an excellent communicator, a quick learner, and technologically savvy.
Requirements
- Bachelor's Degree in a Social Science field, or at least 24 completed Social Science credits along with a Bachelor's Degree.
- At least 1 year of experience working with vulnerable and diverse populations.
- An ability to work in a fast-paced work environment and shift gears quickly to accommodate change.
- An ability to prioritize work to meet daily and monthly program goals.
- An ability to work with diverse leadership styles.
- Strong organizational and project management skills.
- Excellent interpersonal and communication skills.
- Professional appearance and manner.
- Proficient in using computer software, including Microsoft Office.
- Able to use the InContact contact center support platform and other related software applications.
Nice To Haves
- Bilingual in Spanish is preferred.
- Experience with Mental Health Crisis Risk Assessment questions is preferred.
Responsibilities
- Serve as a primary Intake Specialist for callers in an eight-county region.
- Ensure effective, timely, and quality communication reflecting care and concern for each individual.
- Conduct eligibility screenings.
- Schedule appointments.
- Provide needed information and resources to community members.
- Maintain performance and quality standards.
- Collect demographic data for all callers.
- Provide accurate data entry and logging of resources and outcomes.
Benefits
- Competitive Compensation
- Hybrid Work Option
- Generous Paid Time Off (PTO)
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
