Behavioral Health Medical Scheduler

LifeStance Health•Tucson, AZ

3d•Hybrid

About The Position

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. ROLE OVERVIEW The Behavioral Health Medical Scheduler is responsible for taking inbound calls and making outbound calls to potential clients placed on a Clinic’s worklist/waitlist to gather additional critical information and start the insurance verification process. They offer practical assistance to potential clients, such as providing additional information to them, gathering insurance information and verifying insurance with various health plans. They must be able to work independently, but also function as a team member, providing high quality services to our clients. Employees of LifeStance Health must value close collaboration with internal staff, clients, payors, and other stakeholders. Hours: Between the hours of operation of 8:00 am - 5:00 pm PST Monday - Friday Position Type: Hybrid/remote. Training required on-site at 2850 N Country Club Rd, Tucson, AZ 85716 Compensation: $19 - 20/hour

Requirements

High school diploma or equivalent required
Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.
Clear understanding of insurance-related terminology.
Fluency in English is required
Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access.
Must be able to multi-task and prioritize work in a fast-paced work environment.
Strong organizational, communication, and customer service skills

Nice To Haves

Bachelor's degree preferred.
3-years of experience with Medical Scheduling highly preferred
Prior experience working with Electronic Health Record systems (EHRs), preferred.
fluency in Spanish preferred.
Knowledge of integrated healthcare delivery models (preferred)

Responsibilities

Maintaining confidentiality of records aligning with HIPAA requirements
Assess for high risk/high acuity needs and collaborates a warm hand-off to a Behavioral Health Professional
Maintain client-related paperwork (billing, BH screeners, progress notes, contact notes, and other required forms)
Exceptional Customer Service
Answering and routing calls as appropriate
Daily outbound calls to potential clients
Engage with multiple payors and their interfaces
Additional responsibilities as appropriate