Behavioral Health Medical Assistant ProHealth

The Mental Health Center of Greater Manchester Inc•Manchester, NH

About The Position

As an Medical Assistant on our ProHealth Integrated Care Team, you are the bridge that connects physical and mental health care. You’ll work with behavioral health clinicians, case managers, primary care providers, and nurses to deliver seamless, compassionate, wraparound support for every patient you work with. This is not a routine clinic job—this is a unique opportunity to change lives.

Requirements

Compassionate & Trauma-Informed: Approaches every patient with empathy and non-judgment. Understand trauma-informed principles. Creates a calm, supportive environment for individuals who may be anxious, overwhelmed, or in crisis.
Strong Communication Skills: Clear, warm communication with patients, providers, and community partners. Skilled at active listening, de-escalation, and explaining information in a comforting, accessible way.
Adaptable & Flexible: Thrives in a fast-paced setting where plans can change quickly.
Comfortable working in both clinic and community environments. Adjusts to diverse patient needs, schedules, and care team workflows.
Collaborative Team Player: Values integrated care and understands the role of wraparound support. Shares information appropriately and supports team-based problem-solving.
Patient-Centered & Person-Focused: Prioritizes patient dignity, autonomy, and engagement. Helps patients feel supported, understood, and motivated to participate in care. Champions whole-person health rather than just completing tasks.
Resourceful & Solution-Oriented: Finds creative ways to reduce barriers like transportation, scheduling, or social needs. Navigates community resources confidently.
Professional, Reliable, & Trustworthy: Patients feel safe and comfortable sharing sensitive information. Consistently follows through on tasks and outreach. Maintains confidentiality and adheres to ethical standards.
Willingness to Learn: No prior experience? No problem! We’ll teach you everything you need to know.
Graduate of an accredited Medical Assistant program, current CPR and BLS certification.

Responsibilities

Patient Care Support: Meet patients in the community (homes, shelters, partner agencies, etc.) to support engagement and reduce barriers to care. Assist patients with Specialist care coordination, navigating transportation barriers, Blood Pressure monitoring, Medication support FSS, Chronic Illness education, Motivational support to manage health and any other barriers to receiving care. Support during and after provider visits by helping patients to prepare, review, and follow through with provider recommendations. Conduct outreach calls to patients for follow-ups, missed appointments, and check-ins.
Administrative duties: Medication reconciliation, Maintaining the Diabetes and Hypertension registries, sending refill requests to the providers, and scheduling appointments.
Team Collaboration: Work closely with the behavioral health and primary care team to address both physical and mental health needs, ensure coordinated care, participate in team meetings to discuss progress and treatment plans, provide feedback on progress towards physical Health and wellness goals as well as provide observations to the clinical team regarding patient behavior and needs.

Benefits

Health Insurance
Dental coverage
Vision Coverage
Personal Time Off (PTO)
Extended Illness Leave (EIL)
7 Paid Holidays
403(b) Retirement Plan
Tuition Assistance
Short- and Long-term Disability
Life Insurance
Flexible Spending Accounts (FSAs) for Medical and Dependent Care
Flexible Work Options
Employee Assistance Program (EAP)
Company Discounts
Employee Recognition Events
Competitive Salaries
Supervision towards Clinical Licensure
Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program