Behavioral Health House Manager

NATIONAL CENTER ON INSTITUTIONS AND • Milford Mill, MD

7d • $23 - $23 • Onsite

About The Position

The Behavioral Health House Manager oversees the day-to-day operations of assigned behavioral health residential homes, ensuring resident safety, well-being, regulatory compliance, and a therapeutic living environment. This role supervises Community Living Associates, coordinates staffing and household operations, and partners with clinical and program leadership to implement behavioral plans, person-centered goals, medical supports, and quality services.

Requirements

• Bachelor of Arts or Science degree from an accredited college or university in behavioral health, psychology, social sciences, or a related field preferred. Relevant supervisory, case management, and/or intellectual and developmental disability services experience may substitute for education.
• Relevant experience supervising staff, managing residential services, supporting individuals with intellectual or developmental disabilities, and coordinating behavioral health or case-management services.
• Must obtain and maintain Certified Medication Technician, Mandt, and CPR/First Aid certifications; complete advanced Mandt training as required; and complete required training related to CFAP residents and individuals classified as sexual offenders.
• Ability to interpret policies, procedures, professional materials, and governmental regulations; prepare reports and business correspondence; present information effectively; apply sound judgment and practical problem-solving; and perform basic mathematical calculations.
• Must be able to successfully complete a criminal background check, fingerprinting, and drug screening.
• Valid Maryland Driver’s License with fewer than 3 points, reliable transportation, and an acceptable driving record under Agency and insurance-carrier criteria.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, individuals, customers, and the public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Demonstrated ability to solve practical problems and effectively address a variety of concrete variables in situations with limited standardization.
• Ability to interpret and apply various instructions presented in written, oral, diagrammatic, or schedule formats.
• Achieve and maintain current certifications in Certified Medication Technician (CMT), MANDT, and CPR/First Aid (CPR/FA)
• Obtain advanced Mandt training as required or deemed appropriate for the role.
• Complete training on CFAP residents and individuals classified as sexual offenders.
• Frequent walking, standing, climbing stairs, occasional activities that require pushing, pulling, and assisted lifting to 50 lbs.
• Ability to see close (20 inches or less) and in the distance (20 feet or more), distinguish colors, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Bachelor of Arts or Science degree from an accredited college or university with emphasis in the areas of behavioral health, psychology, social sciences, or related field preferred.
• Relevant experience in supervision, case management, and/or working with individuals with intellectual disabilities may substitute for education.

Responsibilities

• Supervise the daily operations of assigned behavioral health homes in accordance with NCIA standards, Developmental Disabilities Administration requirements, court-ordered support requirements, and applicable laws and regulations.
• Supervise, schedule, coach, and evaluate Community Living Associates across shifts; address call-outs and confirm staff training and credential requirements remain current.
• Ensure attendance, care tracking, behavior plans, person-centered plan goals, and behavioral and medical data are accurately implemented and documented in ICM within required timeframes.
• Maintain a safe, clean, organized, and therapeutic home environment through routine inspections, enforcement of house guidelines, emergency preparedness, fire drills, water-temperature checks, and timely maintenance requests.
• Coordinate resident admissions, transfers, discharges, appointments, scheduled outings, leisure activities, and transportation supports with program and clinical leadership.
• Monitor medication supplies, administration, reordering, new or changed orders, documentation, and prompt reporting of medication issues or errors.
• Maintain appropriate food, household, toiletry, linen, and supply inventories; prepare the home for new admissions and ensure proper storage practices.
• Ensure incident reports, safety reports, required notifications, and other records are completed accurately and on time in accordance with Agency and DDA requirements.
• Maintain accountability for petty cash and resident funds, submit receipts and designated forms promptly, and report discrepancies or irregularities.
• Communicate professionally with residents, families, staff, leadership, clinicians, community professionals, vendors, and other stakeholders while maintaining confidentiality.
• Use relevant technology, software, and platforms to manage data, streamline work, and support operational productivity.
• Assume on-call responsibilities and respond on-site to emergencies as assigned.
• Maintain accurate records, reports, and documentation as required.
• Perform other duties as assigned that are consistent with the scope and purpose of the position.

Benefits

• NCIA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local law.
• NCIA provides reasonable accommodation to qualified individuals with disabilities during the application process and throughout employment, consistent with applicable law. Individuals who require an accommodation should contact Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level