Behavioral Health Diversion Specialist (Part-Time & Full-Time)

Community Crisis Services•Hyattsville, MD

10h•Hybrid

About The Position

The Behavioral Health Diversion Specialist will provide crisis intervention support telephonically to individuals who are transferred from the Prince George’s County 9-1-1 Call Center and support other call center functions. Specialists will receive 40 total hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources to match callers with needed information. Specialists are needed to be warm, compassionate, patient, calm in crisis situations, and open to continued growth and development. This is a hybrid position. Staff must reside in either the District of Columbia, Maryland or Virginia. Candidates must be able to participate in and complete mandatory orientation and training during the first 6 weeks of employment.

Requirements

At least two years of experience working with persons of crisis.
Completes ASIST Training
Must listen and communicate well, be non-judgmental, have self-initiative and work well as a team member.
Successful use of Language Line and TTD services.
Bachelor's Degree in human services or related field required.
Must have a computer/laptop, high-speed internet and a quiet workspace

Nice To Haves

Warm, compassionate, patient, calm in crisis situations, and open to continued growth and development.

Responsibilities

Ensures appropriate answer rates for the 9-1-1 Diversion Line
Is a liaison for CCSI call takers and 9-1-1 as needed
Thoroughly and accurately complete statistics sheet on each call in iCarol.
Keeps updated through basecamp/slack communication.
Communicate problems to supervisors when necessary.
Abides by all hotline policies and procedures, uses Language Line as needed, has good communication skills, shows empathy to all callers/clients
Maintains confidentiality of callers and agency
Provide counseling, information and referrals to callers.
Completes referrals to other services as needed
Attend in-services and meetings as scheduled
Works holidays as needed, assists in maintaining 24/7 shift coverage; hotline specialists are essential personnel and must report as essential personnel.
Acknowledges receipt of the Standards for Excellence: An Ethics and Accountability Code for the Nonprofit Sector
Performs other duties as requested from time to time that are not specifically listed but are consistent with the position and skills of the incumbent and necessary for the efficient and effective operation of CCSI.
Abides by CCSI policies and procedures.
Arrive on time to worksite.
Always shows empathy to participants.
Adheres to agency policies and work rules.
Strict adherence to CCSI’s confidentiality policies and code of ethics.
Attends agency meetings as required, including the monthly mandatory shelter team meeting and supervision meetings.
Possess basic computer skills.
Attends trainings and continuing education activities as assigned.
Utilizes critical thinking skills, exercises appropriate personal responsibility, and retains a positive outlook amidst challenging circumstances.
Maintain professional boundaries with program participants.
An understanding and respect for the confidentiality of guests.
Performs other expectations as assigned.