Behavioral Health Customer Service Representative
About The Position
Valley Cities has recently been designated as a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances. We are excited about the future ahead. We’re looking for people who want to make a real difference in behavioral health while growing alongside a mission‑driven team. Employees joining Valley Cities at this time will become part of an impactful organization dedicated to advancing community behavioral health, that is grounded in compassion, equity and community impact. Join us to make significant contributions during pivotal moments in the lives of others!
Requirements
- Previous experience in customer service, preferably in a healthcare setting
- Knowledge of behavioral health services and terminology
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and electronic health record systems
- Pass required background checks
Responsibilities
- Provide exceptional customer service to clients seeking behavioral health services
- Answer incoming calls and respond to inquiries in a timely and professional manner
- Schedule appointments and coordinate services for clients
- Assist clients with completing necessary paperwork and forms
- Maintain accurate and up-to-date client records
- Collaborate with clinical staff to ensure clients receive the appropriate care
Benefits
- Medical, Dental, & Vision coverage available for employees and eligible family members and dependents
- Health Savings Account, $2,000 contribution annually, prorated monthly.
- Agency sponsored retirement plan, up to 6% employer contributions, and pre-tax/Roth available
- Access to Employee Assistance Program (EAP) resources
- Comprehensive paid time off, paid holidays, and extended sick leave options
- Access to Student Loan Forgiveness Programs
- Annual longevity bonuses
- Recognition programs and incentives
- Access to training, supervision, and consultation for professional certification and licensure
- Clinical supervision provided toward licensure, if applicable
- Paid training days and annual training fund
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
